Maria Kapantais
Campbell,Australia
Summary
Hardworking and reliable, with over a year running my own online fashion business and six months retail experience at Swarovski. I’m great at understanding what customers want and helping them find pieces that make them feel good. I’m organised, quick to learn, and handle challenges on the spot. I work well on my own or as part of a team and always aim to give customers a positive experience they remember.
Overview
2
2
years of professional experience
Work History
Retail Sales Consultant
Swarovski
08.2024 - 01.2025
- Company Overview: Swarovski is an internationally recognised luxury brand known for its crystal jewellery and accessories.
- Delivered personalised styling and product advice to clients, actively identifying and assessing customer needs to achieve high satisfaction.
- Maintained up-to-date product knowledge and awareness of new arrivals, ensuring document currency management for product information.
- Assisted with visual merchandising and store displays to enhance customer experience.
- Processed transactions and ensured accurate cash handling.
- Contributed to meeting and exceeding store KPIs and sales targets.
- Swarovski is an internationally recognised luxury brand known for its crystal jewellery and accessories.
Retail & Styling Assistant
Mussen Boutique
Braddon
11.2023 - 01.2024
- Delivered personalised styling advice to clients shopping for events, nights out, and everyday wear
- Worked with labels like Meshki, Lioness, SNDYS, and Runaway the Label
- Curated in store looks and helped with content creation for social media
- Maintained high visual merchandising standards and boutique presentation
- Processed sales, handled stock intake, and supported online customer enquiries
Freelance Digital Marketer
02.2023 - 12.2023
- Supported a few small businesses with improving their online visibility through entry level marketing support.
- Created and managed digital marketing campaigns for small businesses.
- Designed and executed social media strategies to increase brand visibility.
- Utilised SEO techniques to improve website rankings and organic traffic.
- Assisted clients in setting up and optimising Google Ads and Facebook Ads campaigns.
Self-Operated eCommerce Business
Canberra, ACT, Australia
12.2022 - 12.2023
- Co-managed a successful online Amazon and eBay store specialising in fashion accessories, beauty products, and lifestyle items. The business grew through social media presence and loyal customers.
- Launched and maintained several online stores.
- Managed customer service via email, phone, and social media, including effective resolution of customer complaints and accurately recording customer interactions.
- Handled inventory, suppliers, and product restocking, including version control for product listings and supplier agreements.
- Created basic marketing content and promoted products online.
- Oversaw budgeting, payments, and financial management.
- Reviewed sales trends and customer feedback to guide decisions, including compiling reports on overall customer satisfaction.
- Executed general office administration tasks to ensure smooth daily operations.
Education
High School -
Campbell High School
Canberra, ACT12.2022
Skills
- Styling and trend knowledge
- Customer service and rapport building
- Sales and upselling
- Visual merchandising
- Familiarity with brands like Meshki, Lioness, Mossman, Bec Bridge
- POS systems and cash handling
- Stockroom and inventory management
- Team collaboration and adaptability
- Professional presentation and grooming standards
Eligible To Work
Yes
Skills
- Strong communication and client relationship building
- Sales driven, consistently meeting KPIs
- Skilled in customer issue resolution and upselling
- Expert at identifying customer needs and boosting satisfaction
- Experienced with Shopify, social media ads, Canva, Microsoft Office
- Inventory tracking and supply coordination
- Payment handling, budgeting, and financial management
Languages
Greek
Native or Bilingual
Timeline
Retail Sales Consultant
Swarovski
08.2024 - 01.2025
Retail & Styling Assistant
Mussen Boutique
11.2023 - 01.2024
Freelance Digital Marketer
02.2023 - 12.2023
Self-Operated eCommerce Business
12.2022 - 12.2023
High School -
Campbell High School