Maria Knight
Pittsworth ,Queensland
Summary
Dynamic administrative professional with extensive experience in executive support, customer service, and finance. Proven track record in enhancing operational efficiency and resolving customer inquiries. Committed to leveraging organizational skills to contribute to organizational objectives.
Overview
28
28
years of professional experience
Work History
Branch Administrative Officer
Clark Equipment Sales
Toowoomba , QLD
05.2025 - Current
- Maintained accurate filing systems for documents and records management.
- Provided support to staff by addressing inquiries and resolving issues promptly.
- Responded promptly to customer inquiries via email or telephone calls.
- Greeted visitors warmly upon arrival at the office premises.
- Scanned documents into electronic format for storage in database systems.
- Ordered supplies and ensured adequate inventory levels were maintained at all times.
- Created purchase orders and tracked payments for vendor services.
- Verified accuracy of invoices before processing payment requests.
- Answered phones, directed calls to appropriate personnel, took messages and responded to customer inquiries in a professional manner.
- Managed daily operations of equipment sales and customer service processes.
Accounts Receivable/ Senior Company Administrator
BDS Mechanical Repairs
Toowoomba , Qld
01.2024 - Current
- Tracked incoming payments daily to ensure accurate cash flow management.
- Managed overdue accounts through direct communication with customers, negotiating payment plans to facilitate timely collections.
- Identified and resolved payment discrepancies.
- Prepared weekly reports on outstanding debts to provide clear visibility on receivables status.
- Maintained client records in CRM.
- Collaborated with company debtor financier, completing compliance reports as required.
- Manage & coordinate administration tasks for 21 workshops.
Administrative Officer/Executive Support
Wesley Mission Queensland
Chermside , Qld
03.2020 - 01.2024
- Maintained compliance document register and supported Board, Council & Executive Leadership Team with essential documentation to uphold regulatory standards.
- Coordinated meetings by booking rooms, preparing agendas, and distributing materials to facilitate effective communication and collaboration.
- Taking minutes of meetings and distributing them to attendees.
- Reconciliation Action Plan committee member & Secretariat. Prepared agendas, took minutes, distributed materials and planned events.
- Organised and maintained filing systems for confidential documents, correspondence, and reports to ensure easy access and compliance.
- Provided support to in-house Legal Counsel by organizing documents and preparing materials.
- Supported special projects directed by Office of the CEO
- Prioritised and managed emails, phone calls and other forms of communication.
- Served as Chief Fire Warden at Corporate Office, ensuring safety protocols were followed.
Reception/Administrative Officer
Wesley Mission Queensland
Chermside , QLD
04.2019 - 03.2020
- Managed incoming and outgoing correspondence, including email, mail, and packages, ensuring timely distribution to enhance communication flow.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Developed and implemented administrative procedures to improve operational efficiency.
- Coordinated meeting room reservations and set up rooms for gatherings, ensuring readiness for productive meetings.
- Prepared venue for social events by arranging seating, decorations, and necessary equipment.
- Assisted multiple departments within the Corporate Office by managing administrative tasks and coordinating communications.
Student Services Officer
Career Keys - Wesley Mission Queensland
Marsden , Qld
01.2017 - 04.2019
- Program scheduling -ensuring timetables, class allocation and schedules are communicated internally and externally
- Managed and maintained accurate records through LMS systems (Axcelerate & Catapult) to support student tracking and compliance
- Student management - assisting in managing student grievances, attendance, assessment completion and troubleshooting access issues to LMS systems
- Technical Systems - Uploading and updating classes, programs, assessments and notes
- Analyzed data and generated reports for management to inform decision-making and improve student services
- Organized social and special events, coordinating resources to enhance student engagement and training experiences
- Course materials - resource updates and ordering course materials
- Manage incoming phone calls and correspondence
- Undertake accurate data entry and maintenance of office and student files and information systems to ASQA standards
- Delivered training to enhance team proficiency in Axcelerate software
- Facilitated Student Experience Workshop to improve engagement strategies
- Coordinated workshop focused on strategies for VET sales and marketing
- Participated in training for effective evacuation as Fire Warden
- Facilitated workshop focused on maintaining quality assurance processes
Practice Manager
Naturopathic Clinic - Greenslopes
01.2009 - 01.2011
- Managed accounts receivable and payable processes to ensure accurate financial tracking.
- Developed staff rosters to optimize scheduling and ensure adequate coverage
- Quoted prices and credit terms, recorded orders, completed sales contracts, and arranged deliveries to enhance customer satisfaction and streamline operations
- Maintained accurate records of customer interactions and transactions to support effective communication and service delivery
- Prepared and analysed budgets
- Discussed with clients complex issues and offered support in a caring, confidential manner
- Negotiated deals with sales people, for increased profit to the company
Receptionist
Naturopath Clinic - Greenslopes
01.2004 - 01.2009
- Welcomed patients, ensuring positive first impression while collecting personal, medical, and insurance information
- Served as primary contact for clients, managing high volume of calls, scheduling appointments, and processing invoicing
- Confirmed following days appointments for all practitioners
- Updated and secured client files, ensuring confidentiality and accessibility. and secured when not in use
- Coordinated mail order preparation and organized e-parcel pickups to ensure accurate and timely delivery
- Communicated with practitioners to resolve operational issues
- Conducted routine maintenance checks on office equipment for optimal performance. of office equipment
Guest Services Hostess
Dreamworld
01.1999 - 01.2004
- Welcomed guests to the park and engaged in meaningful conversation to enhance their experience
- Resolved customer complaints and supported guest enquiries, ensuring satisfaction and positive experiences
- International guest reception including bookings and processing of tour groups
- Liaised with tour group leaders and organized in-park services to ensure smooth operations and guest enjoyment
- Ticket sales involving large amounts of cash, balancing of cash register and eftpos machine
- Ensured accurate cash float management for cashiers to maintain financial integrity
- Training and supervision of seasonal holiday staff
Education
Diploma of Early Childhood -
Charlton Brown Nanny School
Brisbane 11-1996
High School Diploma -
Beenleigh State High School
QLD, Australia11-1993
Some College (No Degree) - Information And Communication Technology
TAFE of Queensland
Eagle Farm Skills
- Project coordination
- Database management
- Compliance documentation
- Customer relationship management
- Operational efficiency
- Microsoft Office Suite
- Calendar and travel management
- Organizational skills
- Multitasking
- Deadline orientation
- Team collaboration
- Effective communication skills
- Problem resolution techniques
- Interpersonal skills
- Onboarding procedures
References
Available upon request.
Timeline
Branch Administrative Officer
Clark Equipment Sales
05.2025 - Current
Accounts Receivable/ Senior Company Administrator
BDS Mechanical Repairs
01.2024 - Current
Administrative Officer/Executive Support
Wesley Mission Queensland
03.2020 - 01.2024
Reception/Administrative Officer
Wesley Mission Queensland
04.2019 - 03.2020
Student Services Officer
Career Keys - Wesley Mission Queensland
01.2017 - 04.2019
Practice Manager
Naturopathic Clinic - Greenslopes
01.2009 - 01.2011
Receptionist
Naturopath Clinic - Greenslopes
01.2004 - 01.2009
Guest Services Hostess
Dreamworld
01.1999 - 01.2004
Diploma of Early Childhood -
Charlton Brown Nanny School
High School Diploma -
Beenleigh State High School
Some College (No Degree) - Information And Communication Technology
TAFE of Queensland