Maria KOCISOVA
Cairns,QLD
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Tank Sixty Four
01.2022 - 12.2022
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed unique events and special promotions to drive sales.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed staff schedules and maintained adequate coverage for all shifts.
Hostess/Bartender
La Fettuccina Restaurant And Bar
07.2014 - 09.2021
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Used cash registers and credit card machines to cash out customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed daily side work and opening ,closing duties and stock ordering
- Advised customers about special offerings and menu items to help drive sales.
- Answered phone calls to take orders, give information and document reservations.
Housekeeper
Signature Staff
10.2013 - 05.2014
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Operated electronic backpack vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Registry Officer
Regional Council
07.2011 - 06.2013
- Performed routine data entry or document management.
- Register of Births, Deaths, Marriages
- Perform and solemnise civil marriages/ partnerships at the Council
- Administration of council daily correspondence
- Justice of peace – Declaration or affidavit, and to certify copies of original documents
Education
Diploma in Hospitality -
Holmes Institute
Cairns, QLD10.2017
Timeline
Cafe Manager
Tank Sixty Four
01.2022 - 12.2022
Hostess/Bartender
La Fettuccina Restaurant And Bar
07.2014 - 09.2021
Housekeeper
Signature Staff
10.2013 - 05.2014
Registry Officer
Regional Council
07.2011 - 06.2013
Diploma in Hospitality -
Holmes Institute
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