Maria KOTSALIDIS
KOGARAH,NSW
Summary
Entrepreneurial Cafe Owner known for high productivity and efficient task completion. Possess specialized skills in customer service management, inventory control, and staff training. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher/Processor Operator
Srixon
Peakhurst 2210, NSW
12.2024 - Current
- Received or prepared work orders.
- Provided timely updates to customers regarding their orders or requests.
- Traced missing material and shipments through vendor and customer communications.
- Tracked shipment progress using various computer systems.
- Weighed mail to determine correct postage.
- Maintained cleanliness of work area at all times.
- Packaged outgoing material for shipment by sealing cardboard boxes with tape and shrink-wrapping packages.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Cafe Owner/Manager of Operations
Sweet Marie's Cafe
Carlton 2218, NSW
04.2017 - 06.2024
- Developed and implemented successful sales strategies to meet business goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed a business plan to open a new cafe, explore new menus, renovations, and build relationships.
- Led startup and creation of operational procedures and workflow planning.
- Identified potential suppliers and negotiated contracts with vendors for best prices on goods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed marketing campaigns through social media platforms to reach target customers.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Customer Service Representative
Roselands Shopping Centre
Roselands, NSW
09.2010 - 03.2017
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
- Promoted available products and services to customers during service, account management and order calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Reservations Agent
Avis Rental Cars
Mascot, NSW
05.2007 - 12.2009
- Suggested amenities suited to clients' needs.
- Answered incoming calls from potential customers in a timely manner.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Provided clients with assistance in preparing required travel documents and forms.
- Verified guest information and payment options ensuring accuracy and completeness.
- Provided helpful advice on local attractions and restaurants near the hotel.
- Ensured that all customer interactions were handled in a professional manner at all times.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
- Coached staff on strategies to enhance performance and improve customer relations.
- Took reservations from patrons by phone or online.
Skills
- Excellent Customer Service
- Attention to detail
- Order processing
- Shipment tracking
- Customer relationship management
- Training new hires
- Multitasking Abilities
- Adaptability and flexibility
- Time management abilities
- Effective communications
- Negotiation
- Customer relations
- Problem-solving
Accomplishments
- Built a successful cafe bringing the community together.
- Achieve an outstanding Customer Service Award
- Promoted to Marketing Assistant at Roselands Shopping Centre.
Certification
- Completed a certificate in Real Estate Assistant. Think Real Estate - Kogarah NSW
Languages
Greek
Limited
References
References available upon request.
Timeline
Dispatcher/Processor Operator
Srixon
12.2024 - Current
Cafe Owner/Manager of Operations
Sweet Marie's Cafe
04.2017 - 06.2024
Customer Service Representative
Roselands Shopping Centre
09.2010 - 03.2017
Reservations Agent
Avis Rental Cars
05.2007 - 12.2009