Maria Lapan
Prison Officer
Huntly,VIC
Summary
Equip with 12 years of experience in the Hospitality Industry with a Degree in Hospitality Management with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations, to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
I do have a skill in managing correctional functions and monitoring the prisoner's behaviour. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
14
14
years of professional experience
Work History
Acting Industry Officer
Corrections Victoria
Loddon Prison
07.2024 - Current
- Contributed to a positive and safe workplace culture, promoting open communication channels, and demonstrating support to other areas as required (e.g., Canteen, Laundry, and Kitchen).
- Calculated prices of ingredients to monitor food costs and control expenses, Order stocks from Oracle and other correction approved supplier.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with the Corrections LOP and DCI.
- Updated OHS policies regularly to ensure alignment with changing industry standards and regulations.
- Maintained safety and security within the Kitchen facility through diligent supervision and adherence to protocols.
- Offered constructive feedbacks to the men in our care, enabling them to refine their skills and enhance their potential.
Prison Officer, On-going
Loddon Prison
7 2023 - Current
- Work with all members of the prison to ensure the safety and security of prisoners, staff and visitors
- Effectively manage a caseload of prisoners
- Conduct patrols, searches and security related activities ensuring compliance with relevant policies and procedures
- Maintain high quality documentation in relation to case files, prisoner assessments, and report preparation
- Communicate with and give directions to prisoners in a respectful and motivational manner
- Respond to prisoner complaints or requests and provide proactive assistance and guidance to prisoners as required
- Compliance with relevant legislation, policies and procedures
- Proactively build and maintain positive relationships with peers, managers and stakeholders both within and external to DJCS
- Contribute to a safe and healthy working environment, consistent with Occupational Health and Safety policy, procedures and legislation
- Any reasonable additional tasks as required or requested by the Prison Supervisor.
Restaurant Manager, Full-time
The Coffee Club - Lansell Square
11.2015 - 06.2023
- Writes rosters and plans shift schedules, remains on-call for emergencies and unexpected staffing or store requirements
- Delegates key duties among and works alongside with all team members across levels
- Facilitates the entire HR process, from recruitment, onboarding, performance appraisal, continuous training and development, to the exiting of employees in conjunction with the Franchisee
- Plan, lead and manage the team to achieve the goal and give outstanding service to the clientele
- Establish and maintain safe systems of work and comply with food safety standards and requirements as well as legislation
- Oversees daily and weekly systems and procedures to ensure a high level of presentation, hygiene, service, product quality and security
- Ensures all menu items are available throughout the entire trading day
- Ensures that the maintained cleanliness of the store is in alignment with Food Safety
- Perform administrative duties in conjunction with the Franchisee (i.e., collecting invoices, recording of food safety requirements)
- Records sales and banking transactions accurately, responsible for investigating and reporting such to the Franchisee
- Controls expenditures through the development and effective use of par levels, as well as effective rostering and running of shifts
- Maintains stock control through recording and monitoring monthly inventories and wastage and implementing effective ordering/receiving and storage procedures.
Café Manager
Waffee Waffles + Coffee Emporium Pty Ltd
10.2014 - 09.2015
- Planned, organised, and supervised daily operations for the café services
- Reviewed, implemented, and facilitated the guest reservation process
- Arranged staff roster and assigned duties to wait-staff
- Recruited, monitored and appraised wait-staff for their job performance, supervising and providing training with regard to dining service
- Ensured that the dining areas are comfortable, clean, and beyond compliant with the health and safety requirements
- Conferred with customers to assess their satisfaction with the meals and services
- Relayed and discussed customer feedback on food with the chef
- Prepared reports on sales and expenditures, and concerns on business operations to present these to the company's sales director.
Restaurant Manager
Waffee Waffles + Coffee
10.2013 - 09.2014
- Oversaw daily business operations including taking customer feedback, handling table reservations, and answering business queries (i.e., catering)
- Managed and maintained the records of inventory and other supplies
- Developed operational guidelines and training procedures and ensured compliance
- Prepared reports for and constantly communicated with upper management.
Restaurant Supervisor
Bakerzin Holdings Pte Ltd
10.2010 - 01.2012
- Created strategic plans, implemented quality production, and ensured that services exceeded customer standards
- Achieved restaurant's financial objectives by adhering to forecast requirements and implementing effective budget management for efficient spending
- Ensured a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures that are in compliance with legal regulations
- Secured revenues and maintained up-to-date bookkeeping records
- Developed and implemented disaster plans to uphold safety and maintain security.
Education
Diploma - Hospitality Administration And Management
Holmes College
Melbourne, VICBachelor's Degree in Hospitality Management - undefined
St. Joseph College
Skills
Problem-Solving
Food Safety
Cultural Awareness
Crisis Management
Policy Enforcement
Operations Management
Awards
Excellence Service Award 2011 - Silver Awardee, Restaurant Association of Singapore
Reference
Michael O'Loughlin
Loddon Industry Supervisor
(03) 54711251
Kathryn Seelen
Loddon Industry Officer
(03) 54711711
Peter Dalrymple
Loddon Industry Officer
(03) 54711211
Timeline
Acting Industry Officer
Corrections Victoria
07.2024 - Current
Restaurant Manager, Full-time
The Coffee Club - Lansell Square
11.2015 - 06.2023
Café Manager
Waffee Waffles + Coffee Emporium Pty Ltd
10.2014 - 09.2015
Restaurant Manager
Waffee Waffles + Coffee
10.2013 - 09.2014
Restaurant Supervisor
Bakerzin Holdings Pte Ltd
10.2010 - 01.2012
Prison Officer, On-going
Loddon Prison
7 2023 - Current
Diploma - Hospitality Administration And Management
Holmes College
Bachelor's Degree in Hospitality Management - undefined
St. Joseph College
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