Summary
Overview
Work History
Skills
Attributes Strengths
References
Languages
Timeline
Generic

MARIA LATELLA

Mawson Lakes,SA

Summary

I was last employed as a Accounts , Administration and Payroll Officer. I am a person-centered professional with values for self-determination and empowerment. With an enthusiasm to learn and my ability to adapt easily to new tasks and situations, I believe I will make a valuable contribution to the culture and workplace Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance.

Driven Payroll Specialist offering a career spent preparing journal entries and assisting with data auditing. Highly proficient in ADP payroll processing. Responsible employee known for solving problems and building interdepartmental relationships.

Overview

20
20
years of professional experience

Work History

Accounts Payable, Payroll and Administration Officer

Advanced Piping Systems
Beverley, SA
08.2019 - 04.2024
  • Submit to all accountability measures put in place by the company
  • Accurate and Timely reporting to company standards as required
  • Punctuality maintained at all times
  • Honest, trustworthy and respectful
  • Demonstrate sound work ethics
  • Communicate regularly as required
  • Attend meetings and tele-conferences as directed
  • Submit regular Reports on time as set out in the Reporting Schedule
  • Manage time in an effective manner using specified company systems
  • Develop an understanding with team members to the importance of perfect delivery, and foster a culture of high performance
  • The ability to act professionally and responsibly with clients, employees, subcontractors, etc.
  • Processed payroll checks in a timely manner and distributed them to employees.
  • Verified employee hours worked and calculated wages accordingly.
  • Processed manual checks when necessary due to system errors or special circumstances.
  • Prepared journal entries for payroll accruals and other related items.
  • Maintained accurate records of all accounts payable transactions.

Dispatcher Scheduler and Administrator

Dormakaba Australia
Dudley Park, SA
01.2016 - 08.2019
  • Schedule and Dispatch work to 18 Service Technicians
  • Answer Phone calls from Customers, Technicians, Managers and Vendors
  • Work on Excel spreadsheets and Microsoft Programs
  • Input orders and process orders
  • Manage Part Inventory, order parts, label and stock shelves
  • Customer and Administration Services
  • Work directly with customers, getting product info, payment info, and creating lasting relationships for future business.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Received and dispatched calls for emergency services.
  • Verified driver credentials prior to assigning them a route or task.
  • Assigned drivers to appropriate routes based on customer needs.

Service and Quotes Administrator

Airmaster Australia
Dudley Park, SA
01.2015 - 01.2016
  • Generating quotes and reports to account managers
  • Generating and booking customer jobs and purchase orders
  • Co-coordinating Technicians
  • Ordering parts
  • Updating customer portals
  • Invoicing
  • Staff timesheets
  • Sub-contractor’s maintenance scheduling
  • Maintained filing system for important documents such as contracts and invoices.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.

Dispatcher Scheduler and Administrator for SA and WA

Hobart Food Equipment
Stepney, SA
01.2007 - 01.2014
  • Responsible for Reception for both SA and WA
  • Pronto data entry system
  • Schedule and route 12 service technicians on daily service calls
  • Control detailed parts inventory ensuring necessary product availability
  • Interact with customers on sales and information regarding their equipment needs
  • Submit and follow-up on warranty claims to factories, and customer invoicing
  • Work directly with customers, getting product info, payment info, and creating lasting relationships for future business
  • Organizing Travel for staff as required.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Ensured compliance with safety regulations and company policies.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Provided timely updates to customers regarding their orders or requests.
  • Verified driver credentials prior to assigning them a route or task.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Identified locations and needs of callers to accurately send assistance.

Inbound/Outbound Call Centre Operator

Optus Direct
Adelaide, SA
01.2004 - 01.2007
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Skills

  • Database Management
  • Database Administration
  • Calendar Management
  • Administrative Support
  • Schedule Maintenance
  • File Maintenance
  • Credit and collections
  • Scheduling expertise
  • Payroll and budgeting

Attributes Strengths

  • Highly developed organizational and communication skills
  • Coordinate high standard KPI’s and meet corporate budgets
  • Commitment to high quality customer service
  • Diligent and always prepared to take the initiative
  • Team leader and motivator
  • Commitment to financial business development
  • Able to recognize peer performance and encourage improvement
  • Always adhere to compliance and frame work

References

Professional References will be provided on request.

Languages

Italian
Limited

Timeline

Accounts Payable, Payroll and Administration Officer

Advanced Piping Systems
08.2019 - 04.2024

Dispatcher Scheduler and Administrator

Dormakaba Australia
01.2016 - 08.2019

Service and Quotes Administrator

Airmaster Australia
01.2015 - 01.2016

Dispatcher Scheduler and Administrator for SA and WA

Hobart Food Equipment
01.2007 - 01.2014

Inbound/Outbound Call Centre Operator

Optus Direct
01.2004 - 01.2007

Similar Profiles

CREATE PROFILE
MARIA LATELLA