Maria Latella

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Drafted and distributed invoices for outstanding payments.
• Managed team petty cash, purchase orders and account transactions.
• Managed daily payment processing and drafted related financial documents.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Completed daily logs for management review.
• Maintained payroll information by calculating, collecting, and entering data.
• Updated employee files with new details such as changes in address or salary levels.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained confidentiality of employee records and payroll information.
• Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
• Reconciled bank and payroll records routinely to verify accuracy.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Drafted and distributed invoices for outstanding payments.

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• Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
• Created, prepared, and delivered reports to various departments.
• Processed purchase orders, service contracts and financial reports.
• Managed team petty cash, purchase orders and account transactions.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained payroll information by calculating, collecting, and entering data.
• Updated employee files with new details such as changes in address or salary levels.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 18 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled and organized delivery routes.

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 10 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.