Summary
Overview
Work History
Skills
Accomplishments
References
Personal Information
Timeline
Generic

Maria Launiu

Summary

Versatile professional with experience in retail, warehousing, and customer service roles, including a recent position as an all rounder at a motel. Demonstrated ability to excel in diverse environments through strong work ethic, adaptability, and exceptional interpersonal skills. Committed to leveraging this multifaceted background to contribute effectively to a dynamic team while embracing new challenges for growth and development.

Overview

7
7
years of professional experience

Work History

Voice Picker

Reject Warehouse
, Queensland
06.2023 - 11.2023
  • Operated voice picking equipment to fulfill customer orders according to established procedures.
  • Ensured that all items were correctly picked and packaged for shipment.
  • Utilized a headset and hand-held device to receive instructions from the Warehouse Management System.
  • Followed safety guidelines while operating industrial equipment such as forklifts and pallet jacks.
  • Loaded, unloaded, moved, and stored materials using appropriate tools and equipment.
  • Kept track of stock levels in designated areas to ensure sufficient supply is available at all times.
  • Reported any issues or problems with the voice picking system to management promptly.

Reception/Bar & Restaurant/Housekeeping

Bluestone
Northern Territory
09.2022 - 01.2023
  • Greeted guests upon arrival, verified reservations and assigned rooms.
  • Provided information to guests regarding local attractions, restaurants, directions and other services.
  • Assisted with check-in and checkout procedures including verifying identification, collecting payment, providing key cards and completing paperwork.
  • Answered incoming calls from customers inquiring about availability of lodging accommodations.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Customer Service Representative

Probe
Queensland
02.2020 - 08.2022
  • Answered incoming and outbound calls and emails, providing frontline customer support, or assistance with product and service transactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Adhered to all company policies and procedures regarding customer service standards.

Receiver

Hilton D.C
Heathwood
08.2019 - 05.2020
  • Received and verified incoming shipments for accuracy of items, quantities, and condition.
  • Assisted in unloading trucks and stocking shelves with received merchandise.
  • Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
  • Operated computerized inventory control systems to track product movement throughout facility.
  • Performed regular cycle counts to maintain accuracy of inventory levels.
  • Adhered strictly to safety regulations while operating machinery or handling hazardous materials.

Customer Service

Kmart
Redbank
10.2016 - 02.2018
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained high standards of customer service.
  • Followed company policies regarding customer service standards.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.

Skills

  • Solo and ensemble performance
  • Safety awareness
  • Interpersonal communication
  • Stock replenishment
  • Attention to detail
  • Multitasking Abilities
  • Administrative tasks
  • Check-in and Check-out procedures
  • Detail-oriented
  • Hotel services and hospitality
  • Phone and email etiquette
  • Customer consulting
  • Data collection
  • Building rapport
  • De-escalation techniques
  • Opening and closing accounts
  • Call center procedures
  • Multitasking and organization
  • Appointment scheduling
  • Process of transactions

Accomplishments

  • Certificate III in Food and Processing
  • Certificate II and I in Retail
  • Certificate II in Business

References

  • Ailini Patiole, 0401 279 246, Team Leader, Reject
  • Mindy (Thikamporn Sirikul), 0413 182 207, Team Leader, Bluestone
  • Sarina Leila, 0426 226 284, Team Leader, Probe

Personal Information

License: Car and license

White card

Timeline

Voice Picker

Reject Warehouse
06.2023 - 11.2023

Reception/Bar & Restaurant/Housekeeping

Bluestone
09.2022 - 01.2023

Customer Service Representative

Probe
02.2020 - 08.2022

Receiver

Hilton D.C
08.2019 - 05.2020

Customer Service

Kmart
10.2016 - 02.2018

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Maria Launiu