Summary
Overview
Work History
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Maria Launiu

Brisbane

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed to leveraging this multifaceted background to contribute effectively to a dynamic team, while embracing new challenges for growth and development.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Concentrix
Brisbane
01.2025 - 07.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained detailed records of customer interactions for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified needs of customers promptly and efficiently.

Reception/Bar & Restaurant/Housekeeping

Bluestone
Northern Territory
09.2022 - 01.2023
  • Greeted guests upon arrival, verified reservations and assigned rooms.
  • Assisted with check-in and checkout procedures, including verifying identification, collecting payment, providing key cards, and completing paperwork.
  • Answered incoming calls from customers inquiring about availability of lodging accommodations.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus, and answered questions about menu items and specials.
  • Monitored dining room activity to ensure that all guests were receiving optimal service.
  • Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings.
  • Changed bed linens and towels, and tidied up the rooms.
  • Stocked amenities such as soap, shampoo, and toilet paper in guest rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Customer Service Representative

Probe
Queensland
02.2020 - 08.2022
  • Answered incoming and outbound calls and emails, providing frontline customer support, or assistance with product and service transactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Adhered to all company policies and procedures regarding customer service standards.

Customer Service

Kmart
Redbank
10.2016 - 02.2018
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained high standards of customer service.
  • Followed company policies regarding customer service standards.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.

Skills

  • Safety awareness
  • Interpersonal communication
  • Attention to detail
  • Multitasking Abilities
  • Administrative tasks
  • Detail-oriented
  • Hotel services and hospitality
  • Customer consulting
  • Data collection
  • Building rapport
  • Problem solving
  • Punctuality and reliability
  • CRM software
  • Professional telephone demeanour
  • Data entry
  • Inbound and outbound calling
  • Appointment scheduling

Accomplishments

  • Certificate III in Food and Processing
  • Certificate II and I in Retail
  • Certificate II in Business

Personal Information

License: Car and license

White card

References

  • Ailini Patiole, 0401 279 246, Team Leader, Reject
  • Mindy (Thikamporn Sirikul), 0413 182 207, Team Leader, Bluestone
  • Sarina Leila, 0426 226 284, Team Leader, Probe

Timeline

Customer Service Representative

Concentrix
01.2025 - 07.2025

Reception/Bar & Restaurant/Housekeeping

Bluestone
09.2022 - 01.2023

Customer Service Representative

Probe
02.2020 - 08.2022

Customer Service

Kmart
10.2016 - 02.2018

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Maria Launiu