Maria Leiwere
Revesby,NSW
Summary
To utilise my skills and experience to the mutual benefits of my employer and myself.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Cashier/Sales Role
Benson Trading Company
- Sydney Royal Easter Show
Housekeeping
Fitzroy Island
05.2024 - Current
- Cleans and sanitizes rooms, offices, public and residential areas, vacuums, mops and sweeps carpets and floors, cleans windows and mirrors, makes bed and change linens, replenishes toilet paper, hand towels, soap and other toiletries.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
Sales Assistant
InSport
01.2018 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
Pick and Pack
The Nile
08.2020 - 10.2022
- Pick and packed items for shipping, ensured that all items picked were correct for order, packed items carefully for shipping, kick out operator.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Pick and Pack
The Iconic
11.2016 - 03.2020
- Pick and packed items for shipping, ensured that all items picked were correct for order, packed items carefully for shipping, kick out operator.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Caring Responsibilities
Personal Experience
01.2019 - 04.2019
- In Between my casual job, I volunteered to look after my mother's older sister with her recovery from a total knee replacement. With this experience i was able to gain skills with attending to her daily needs, assisting with cleaning, getting dressed, administering her pain medications and ensuring she was able to attend her physio appointments.
Crew Member
KFC
01.2015 - 10.2017
- My role as a crew member consisted of serving at the front counter and drive thru register, participating in stock take, cleaning and delivering customer service. It is required to be proficient at multitasking and working well independently or in a team.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
Year 12 Graduate -
Sir Joseph Banks High School
01.2016
CPP20212 Certificate II - Security Operations
Secta Training Academy
01.2019
SIB20110 Certificate II - Retail Make-Up and Skin Care
Granville TAFE
01.2016
Skills
- WWCC: APP2282628
- HLTAID003 First Aid Certificate: NO 38609 (Date: 2020-08-22)
- Hospitality Cert II – TVET 2016 Course
- RSA
- RCG
- Positive Attitude
- Leadership Skills
- Cashier Experience
- Effective Communication
- Independent and Team Work
- Strong Work Ethic
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Complex Problem-solving
AVAILABILITY
- I am available to work any days of the week even on weekends. I’m prepared to come in at the last minute and to cover shifts from other team members with little notice.
- MONDAY – FRIDAY: ALL DAY
- SATURDAY & SATURDAY: ALL DAY
Timeline
Housekeeping
Fitzroy Island
05.2024 - Current
Pick and Pack
The Nile
08.2020 - 10.2022
Caring Responsibilities
Personal Experience
01.2019 - 04.2019
Sales Assistant
InSport
01.2018 - 05.2024
Pick and Pack
The Iconic
11.2016 - 03.2020
Crew Member
KFC
01.2015 - 10.2017
Cashier/Sales Role
Benson Trading Company
SIB20110 Certificate II - Retail Make-Up and Skin Care
Granville TAFE
Year 12 Graduate -
Sir Joseph Banks High School
CPP20212 Certificate II - Security Operations
Secta Training Academy
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