- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Watching Movies and TV Shows
- Fashion and Style
- Passionate about balancing physical health with mental and emotional wellness
- Outdoor Recreation
- I enjoy cooking for friends and family gatherings
MARIA LI
Cairnlea,Victoria
Summary
Dynamic Credit Officer with a proven track record at Startrack Aus Post, excelling in credit analysis and customer relations. Enhanced cash flow through effective debt collection strategies, reducing delinquency rates significantly. Adept at problem-solving and decision-making, fostering strong client relationships while implementing robust credit policies to mitigate risk.
Overview
25
25
years of professional experience
Work History
Credit Officer
Startrack Aus Post
11.2005 - 10.2025
- Evaluated credit applications to determine risk and establish lending terms.
- Collaborated with cross-functional teams to streamline credit approval processes.
- Developed and implemented credit policies to enhance risk management strategies.
- Analyzed financial statements to assess borrower creditworthiness and financial health.
- Mentored junior staff on best practices in credit assessment and compliance procedures.
- Developed and maintained relationships with clients to facilitate open communication regarding payment terms and expectations.
- Implemented strategies to improve collection rates, enhancing overall cash flow for the organization.
- Monitored accounts receivable aging reports to identify delinquent accounts and initiate appropriate collection actions.
- Collaborated with sales teams to resolve credit-related issues and ensure alignment on customer account management.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Generated and mailed updated statements monthly and processed demand letters.
- Accessed credit records to evaluate customer credit histories.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Maintained detailed records of credit control activities, effectively tracking progress and providing transparency to upper management.
- Streamlined account reconciliation efforts, resulting in more accurate financial reporting and better decision-making capabilities.
- Negotiated favorable repayment terms for financially distressed clients, balancing compassion for individual circumstances while safeguarding the company''s bottom line.
- Enhanced cash flow for the company through efficient debt collection and negotiation techniques.
- Collaborated with sales teams to establish credit terms that balanced risk and revenue potential.
- Collaborated with legal teams for escalated debt recovery cases, ensuring all necessary documentation was prepared and filed accurately in a timely manner.
- Reduced delinquency rates by closely monitoring customer accounts and diligently following up on overdue payments.
- Developed strong relationships with key clients, fostering trust and promoting timely payment of invoices.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Analyzed credit reports to assess risk and determine creditworthiness of clients.
- Managed collections process, ensuring timely follow-up on outstanding invoices and resolved disputes efficiently.
INTERLINE ANALYST
Australian Air Express - INTERNATIONAL
02.2005 - 10.2006
- Analyzed data trends to identify opportunities for process improvement and operational efficiency.
- Developed comprehensive reports to support strategic decision-making and enhance business performance.
- Collaborated with cross-functional teams to align analytics with organizational goals and initiatives.
- Utilized advanced statistical tools to conduct predictive analyses and forecast business outcomes.
- IATA monthly submissions
- Balance sheet reconciliation
- Upload inward billings to import and export ledgers
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Collected, arranged, and input information into database system.
- Maintained text publications and distribution
- Maintained petty cash and effective reconciliation.
Administrative Coordinator/Personal Assistant
Hellmann Worldwide Logistics
09.2000 - 01.2005
- Coordinated administrative activities to streamline office operations and improve workflow efficiency.
- Managed scheduling and logistics for meetings, ensuring optimal resource allocation and time management.
- Developed and maintained filing systems, enhancing document retrieval and organizational processes.
- Assisted in the preparation of reports and presentations, contributing to informed decision-making processes.
- Oversaw procurement of office supplies, negotiating with vendors to achieve cost-effective solutions.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Displayed absolute discretion at handling confidential information.
- Participated in team meetings and staff training sessions.
- Maintained Inventory.
- Accomplished project deadlines by assisting with task completion whenever required.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Maintained CHEP pallets reconciliation via CHEP mate.
- Entered daily orders via Masterstore for pick/pack and dispatch.
Education
Certificate IV - Financial Services
The Australian Institute of Credit Management
Melbourne, VIC10-2008
Skills
- Customer relations
- Credit analysis
- Portfolio management
- Credit disputes
- Documentation and reporting
- Problem-solving
- Excellent communication
- Decision-making
- Customer relationship management
- Professionalism
- Conflict resolution
- Deadline management
Interests
Timeline
Credit Officer
Startrack Aus Post
11.2005 - 10.2025
INTERLINE ANALYST
Australian Air Express - INTERNATIONAL
02.2005 - 10.2006
Administrative Coordinator/Personal Assistant
Hellmann Worldwide Logistics
09.2000 - 01.2005
Certificate IV - Financial Services
The Australian Institute of Credit Management