Maria Livingstone
New Farm,QLD
Summary
Results-oriented professional with a strong track record of delivering exceptional customer service and resolving client enquiries efficiently. Skilled in building strong customer relationships, identifying needs and providing tailored solutions while adhering to organisational procedures and service standards. Recognised for excellent communication, strong problem-solving abilities and meticulous attention to detail, contributing to increased customer satisfaction and retention. Demonstrates a solid analytical foundation in identifying issues and implementing effective corrective actions.
Overview
6
6
years of professional experience
Work History
Sales/Audit Manager
Asset Cleaning & Property Services
09.2023 - 10.2025
- Led sales initiatives by identifying new business opportunities, cultivating client relationships and driving contract growth across commercial, residential and industrial sectors.
- Conducted weekly comprehensive audits of 10 high priority commercial sites using iAuditor software to ensure compliance with company standards, safety regulations and client expectations.
- Developed and implemented performance tracking systems, including 10 monthly audit reports to monitor service quality, operational efficiency and client satisfaction.
- Collaborated with operations teams to streamline workflows, close service gaps and enhance overall customer experience.
- Conducted regular reviews of audit reports to maintain consistency and reliability in assessments.
- Developed training materials to enhance team knowledge of auditing standards and practices.
- Delivered persuasive service proposals and negotiated contracts, successfully upselling additional cleaning and property services.
- Maintained accurate client records to improve communication, track service delivery and support proactive account management.
- Provided leadership and guidance to cleaning teams (30 cleaners), ensuring strict adherence to safety protocols, quality standards and operational procedures.
- Analysed performance metrics and client feedback to drive process improvements and strategic sales initiatives.
Online Store Manager/Personal Assistant
Intentionally Sustainable
01.2020 - 12.2022
- Managed daily operations (minimum 30 orders per day), including printing, packing and distribution, ensuring accurate and seamless customer experience and efficient order processing.
- Enhanced customer satisfaction by professionally handling phone, email and online enquiries and maintaining an up-to-date client database.
- Developed engaging social media content, marketing campaigns and product launches, including product photography, driving brand visibility and customer engagement.
- Collaborated with business owner to streamline workflows and implement process improvements, supporting business growth and operational efficiency.
- Coordinated personal and professional schedules, appointments and events, optimising time management and productivity.
- Provided proactive administrative support, including project coordination, document management and running essential errands.
- Maintained attention to detail and high-quality standards in all aspects of online store management, marketing and administrative duties.
- Applied problem-solving skills to resolve operational issues, improve customer experience and ensure smooth business operations.
Education
Personal Trainer - Registered Personal Trainer Level 4
NZIHF
Tauranga10.2017
Fitness Consultant - Fitness Consultant Level 3
NZIHF
Tauranga09.2017
Timeline
Sales/Audit Manager
Asset Cleaning & Property Services
09.2023 - 10.2025
Online Store Manager/Personal Assistant
Intentionally Sustainable
01.2020 - 12.2022
Fitness Consultant - Fitness Consultant Level 3
NZIHF
Personal Trainer - Registered Personal Trainer Level 4
NZIHF
Interests
Health, Fitness and Wellbeing, Mindfulness and Meditation, Nature, Quality time with my children
Pre-Employment History 2010 - 2015
- Inland Revenue - Child Support Specialist/General Income Tax and Working for Families Representative
- Inland Revenue - Child Support Reform Project Data Integrity