Maria Sousa
Gregory Hills,NSW
Summary
Accomplished Administration Officer with a proven track record at Beechwood Aged Care, enhancing customer satisfaction and streamlining office operations. Skilled in administrative support and customer relations, I've fostered positive work environments and improved first-contact resolution rates. My expertise in document preparation and ability to develop strong working relationships underscore my commitment to efficiency and exceptional service.
Overview
28
28
years of professional experience
Work History
Administration Officer
Beechwood Aged Care
02.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Drafted and distributed invoices for outstanding payments.
Front Desk Receptionist
Medclinic Bankstown
08.2017 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Medical Receptionist
Yagoona Medical Clinic
02.2006 - 07.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Customer Service Officer
Allied Express Transport
03.1997 - 01.2006
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Education
Full Time Course - Secretarial Studies
TAFE NSW
NSWSkills
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
- File maintenance
- Calendar management
- Document preparation
- Contract negotiations
Languages
Portuguese
Native or Bilingual
Timeline
Administration Officer
Beechwood Aged Care
02.2023 - Current
Front Desk Receptionist
Medclinic Bankstown
08.2017 - 10.2022
Front Desk Medical Receptionist
Yagoona Medical Clinic
02.2006 - 07.2017
Customer Service Officer
Allied Express Transport
03.1997 - 01.2006
Full Time Course - Secretarial Studies
TAFE NSW
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