MARIA-LUISA SPOONER

• Delivered compassionate support to clients navigating mental health challenges, fostering trust and engagement.
• Supported clients with daily living activities and personal care needs to enhance their quality of life.
• Collaborated with healthcare teams to develop and implement care plans.
• Monitored client behaviours and activities, ensuring accurate documentation of progress and skill development.

As an Intake Worker, I provided frontline support to women and children escaping domestic violence. My role involved conducting comprehensive intake assessments to identify immediate safety concerns, assess risk levels, and determine appropriate support path I delivered trauma-informed, client-centred assistance, ensuring each woman and child felt heard, supported, and empowered during a highly vulnerable time. This included safety planning, crisis intervention, referrals to specialist services, and coordinating access to emergency accommodation and community resources Provided outreach support by maintaining regular contact with clients to monitor wellbeing, review safety plans, and assist with practical needs including accommodation referrals, and financial support.

Managed caseload independently, prioritising urgent matters and making autonomous decisions on risk assessment and service responses while ensuring confidentiality, accurate case documentation, and compliance with organizational policies and legislative requirements.

Demonstrated strong communication skills, resilience, cultural sensitivity, and the ability to remain calm and decisive in high-pressure situations.

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• Supported women and children experiencing homelessness and escaping domestic violence by providing crisis-focused, trauma-informed support. Completed intake assessments, facilitated the entry of new families into the service, and responded to immediate needs including safety, accommodation, and essential resources. Assisted with the day-to-day operations of the centre, ensuring a safe, supportive, and welcoming environment for residents while working collaboratively with the team and external services.
• Assisted clients with daily living activities and items for personal care needs.
• Worked with team members to ensure cleanliness and safety throughout the facility.
• Organized donations and sorted items for distribution to community members.

• During my time at ICLA, I stepped into the role of House Supervisor for eight months, where I provided leadership, guidance, and day-to-day oversight to staff. I was responsible for supporting team performance, ensuring quality service delivery, and maintaining a positive, collaborative environment for both staff and clients. Monitored client behaviours, daily activities, and skill development, documenting significant incidents to inform care strategies.
• Collaborated with colleagues to resolve client issues and ensure satisfaction.
• Utilized internal systems to track support requests and document resolutions.
• Assisted team in daily operational tasks and customer support inquiries.
• Served clients based in eastern suburbs region.

• Tracked client behaviours, daily activities, new skills, and notable incidents for documentation purposes. Drove and accompanied clients to appointments, shopping and special events for safety and companionship. Assisted clients with preparing and cooking healthy meals. Assisted clients with activities of daily living including personal care, and high care needs. Performed housekeeping duties such as, making beds, sweeping/mopping floors, and sanitizing surfaces.
• Parramatta/ Guildford
• Assisted customers with inquiries and provided timely solutions.
• Collaborated with team members to enhance service delivery processes.

• Assisted with personal care needs of clients in private homes while supporting patient independence and well-being. Dressed, groomed, and fed patients with limited physical abilities to support basic needs. Ran errands for clients and drove to appointments to maintain wellness and support daily living needs. Supervised medication administration, personal hygiene, and other activities of daily living. Helped transition patient between bed, wheelchair, and automobile to provide safe mobility support. Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
• Eastern Suburbs Home Health Care Provider
• Delivered personalized assistance to clients in daily living activities, enhancing their independence and quality of life.
• Supported clients with mobility and transportation needs.
• Advocated for clients during medical appointments, ensuring their needs and preferences were communicated effectively.
• Offered emotional support and encouragement throughout treatment, fostering resilience and positive coping strategies.
• Arranged and provided transportation for clients to medical appointments and social activities.
• Provided support to individuals with disabilities in activities of daily living.

• Facilitated activities of daily living, including personal hygiene management, supported with feeding. Engaged with patient family and friends to provide courteous, efficient visit experience. Attended to patients in room/bed, continuously checking on needs and maintaining high standards of patient care. Documented daily on each client via progress notes and forms.
• Randwick
• Assisted residents with daily living activities and personal hygiene.
• Monitored vital signs and reported changes to nursing staff.
• Maintained a clean and safe environment for residents.

• Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life. Documented activities and recorded information daily.
• Provided care at Milsons Point location, ensuring a supportive environment for patients.
• Assisted residents with daily living activities and personal care needs.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and safety of resident rooms and common areas.