Summary
Overview
Work History
Education
Timeline
Generic

MARIA MANSOUR

Hampton Park,VIC

Summary

I am a motivated individual who has recently completed high school and am seeking casual employment in the retail sector. With over three years of proven experience in customer service, I have developed exceptional skills in building customer trust, handling enquiries, and resolving issues efficiently. My ability to multitask, prioritise, and adapt to fast-paced environments enables me to deliver outstanding service. I am eager to apply my expertise to a retail role, contributing to customer satisfaction and team success.

Overview

3
3
years of professional experience

Work History

SCHOOL BASED BUSINESS TRAINEE Trainee

Laing O'Rourke
City, Victoria
08.2023 - Current
  • Attended meetings and various training sessions to learn new information and develop career and personal skills
  • Used job-related software to assist manager in drafting proposals, agreements and contracts
  • Distributed and posted mail to corporate employees
  • Performed clerical tasks by ordering office supplies and organizing and cleaning workplace
  • Observed and shadowed field professionals to obtain more information and skills
  • Kept updated list of employee communication and contacts for office reference.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

CUSTOMER SERVICE

KFC
Hallam
02.2022 - Current
  • Delivered friendly and personable customer service
  • Trained new servers in restaurant procedures and customer service standards
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Met customer satisfaction goals by conducting customer service surveys and generating customer service reports to identify issues
  • Greeted customers and responded to informational requests
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Researched new products and trends to enhance dispensary customer service.

CUSTOMER SERVICE

FAMILY BUSINESS, LIBERTY GAS STATION
Frankston, VIC
03.2022 - 12.2023
  • Coordinated inventory, stocking and ordering
  • Monitored database system to prepare and deliver customer orders on time
  • Monitored property for cleanliness, safety, security, and customer service issues.
  • Used Excel to analyze and integrate data for high volume database.
  • Stocked counters with forms, film and license supplies to maintain inventory levels.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

WORK EXPERICANCE

Fountain Gate Primary School
Narre Warren, Victoria
07.2022 - 07.2022
  • Encouraged student participation and engagement through creative teaching strategies
  • Monitored student progress through regular assessments and communicated results to teachers
  • Organized classroom resources, ensuring materials were readily available for lessons
  • Provided one-on-one assistance to students needing extra help with assignments
  • Developed lesson plans in collaboration with lead teachers, enhancing student learning.

Education

VICTORIAN CERTIFICATE OF EDUCATION -

Fountain Gate Secondary College
Melbourne, VIC
11.2024

CERTIFICATE III BUSINESS - BUSINESS -

Chisholm
Dandenong, VIC
09.2024

Timeline

SCHOOL BASED BUSINESS TRAINEE Trainee

Laing O'Rourke
08.2023 - Current

WORK EXPERICANCE

Fountain Gate Primary School
07.2022 - 07.2022

CUSTOMER SERVICE

FAMILY BUSINESS, LIBERTY GAS STATION
03.2022 - 12.2023

CUSTOMER SERVICE

KFC
02.2022 - Current

VICTORIAN CERTIFICATE OF EDUCATION -

Fountain Gate Secondary College

CERTIFICATE III BUSINESS - BUSINESS -

Chisholm

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