Maria McCabe

Sunshine Coast,QLD

Summary

I am an energetic and adaptable individual seeking casual employment opportunities in the surrounding areas of Sunshine Coast. I am from the UK and I bring a strong background in customer service, receptionist duties, and hospitality, coupled with a passion for delivering exceptional experiences to clients and customers

Work History

Host / Waitress

Hillarys Beach Club

Implemented feedback mechanisms to continuously improve service quality.
Facilitated communication between kitchen and front-of-house to streamline service.
Managed reservations to optimize seating and minimize wait times.
Enhanced atmosphere with attentive service and personalized attention.
Answered customer questions about hours, seating, and menu information.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Customer Service Representative

Liverpool Victoria Insurance

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Bartender/waitress

Eden Bar

Managed increased customer flow effectively on weekends and special events.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Waitress

Arboro

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.

Receptionist

Hnb Salon and Spa

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.

Education

English GCSE -

Ringwood School

Skills

Customer service
Team collaboration
Multitasking proficiency
Effective time management

Professional appearance
Telephone reception
Exceptional communication

Timeline