Maria Mele
Sydney,NSW
Summary
Dynamic leader with a proven track record at Transurban and Interlink Roads Pty Ltd, excelling in change management and cross-functional team leadership. Spearheaded initiatives that enhanced customer satisfaction and operational efficiency. Business-savvy Commercial Manager offering years of progressive experience in industry. Managing and building high-performance teams to execute on company strategy.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
21
21
years of professional experience
Work History
Revenue Service and Commercial Manager - NSW
Tranusrban
Sydney, NSW
08.2020 - 10.2024
- Communicated with stockholders or other investors to provide information.
- Ensured compliance with industry regulations, laws and contractual obligations.
- Managed customer relationships to ensure satisfaction with services provided.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Facilitated meetings between stakeholders involved in commercial projects.
- Provided training and mentorship to junior team members on best practices in commercial operations.
- Assisted in resolving customer complaints regarding products or services delivered.
- Identified areas of improvement in existing processes and procedures.
E-way Operations Manager
Interlink Roads Pty Ltd
Sydney, NSW
05.2011 - 08.2020
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored team performance against established benchmarks in order to maximize productivity levels.
- Developed and implemented customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Trained and mentored customer service staff in best practices and company standards.
- Identified opportunities for process automation and technology upgrades to improve customer service efficiency.
- Managed the budget for the customer service department, ensuring resources are allocated effectively.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked closely with other departments such as marketing, sales, product development and finance to ensure alignment on company goals and objectives related to customer satisfaction.
- Negotiated with vendors and suppliers to improve product quality and delivery timelines.
E-way Administration Manager
Interlink Roads Pty Ltd
Sydney, NSW
11.2003 - 04.2011
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Identified and solved problems to enhance management and business direction.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Established work procedures or schedules to organize daily work of administrative staff.
- Recognised by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
Education
Diploma of Management, Business Administration And Management - Business Management
Australian Institute of Management
Sydney, NSW01-2015
Skills
- Team Training
- Sales strategy
- Financial reporting
- Change Management Expertise
- Pricing strategy
- Customer relationship management
- Key account management
- Strategic planning
- Cross-functional team leadership
Languages
Italian
Limited
References
References available upon request.
Timeline
Revenue Service and Commercial Manager - NSW
Tranusrban
08.2020 - 10.2024
E-way Operations Manager
Interlink Roads Pty Ltd
05.2011 - 08.2020
E-way Administration Manager
Interlink Roads Pty Ltd
11.2003 - 04.2011
Diploma of Management, Business Administration And Management - Business Management
Australian Institute of Management
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