Maria Mijares Riveroll
Operations Manager
Yeerongpilly
Summary
Versatile and client-focused professional with experience spanning corporate banking, operations, and premium retail in Australia. Skilled at analyzing client needs, managing documentation and compliance, and delivering tailored solutions. Consistently achieved 80%+ of KPIs in client-facing roles by combining detailed product knowledge with strong interpersonal skills. Adaptable and quick to learn new systems and environments, with a proven track record of thriving across diverse industries while maintaining a commitment to accuracy, service excellence, and results.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Consultant
R.M. Williams
Brisbane, QLD
08.2024 - Current
- Deliver tailored customer service in a high-end retail environment, consistently exceeding sales targets.
- Apply strong communication skills to support clients and contribute to team performance.
- Maintain inventory and visual merchandising in alignment with brand standards.
Operations Manager
Siclo
Mexico City
08.2023 - 04.2024
- Managed daily operations and technical staff across multiple locations, ensuring safety and efficiency.
- Delivered infrastructure and facility projects on time and under budget.
- Increased employee engagement and retention through structured training and support.
- Oversaw maintenance and contractor coordination to maintain optimal equipment performance.
Studio Operations Manager
Siclo
Mexico City
01.2021 - 04.2022
- Managed daily studio operations, scheduling, and staff supervision.
- Organized and executed in-studio events, ensuring high-quality participant experiences.
- Coordinated maintenance schedules and external contractors to maintain optimal studio performance.
- Supported a culture of engagement and customer service within the studio.
Corporate Banker
Invex
Mexico City
09.2018 - 01.2021
- Assessed client portfolios and proposed financial strategies to mitigate risk and support growth.
- Enhanced transaction workflows, reducing delays and improving service delivery.
- Led negotiations for credit agreements, improving client retention.
- Maintained a strong understanding of regulatory compliance requirements, ensuring adherence in all aspects of daily operations.
Engineering Intern
Hubard & Bourlon
Mexico City
01.2018 - 09.2018
- Assisted engineering teams with data analysis, technical documentation, and on-site inspections.
- Contributed ideas to improve project outcomes during development and testing phases.
Student Council Representative
Universidad Iberoamericana
Mexico City
08.2015 - 08.2016
- Supported the planning and execution of the School Anniversary Event, Ibero Day.
- Organized educational workshops, cultural activities, and leisure events for students on campus.
- Advocated for student rights and wellbeing, ensuring their voices were represented in university decisions.
- Coordinated with faculty and administration to improve student engagement and inclusion.
Education
Advanced Diploma of Project Management - Project Management
ILSC Education
Brisbane, QLD 04.2025 - 12.2025
Diploma of Project Management - Project Management
ILSC Education
Brisbane, QLD 08.2023 - 12.2024
Bachelor of Science - Mechanical Engineering
Universidad Iberoamericana
Mexico City 01.2013 - 01.2018
Skills
Project & Team Management
Administrative Support & Event Coordination
Budgeting & Cost Control
Process Improvement & Resource Planning
Stakeholder & Student Engagement
Technical Reporting & Documentation
Client & Student Services
Digital Platforms (MS Office Suite, Blackboard, databases)
Timeline
Advanced Diploma of Project Management - Project Management
ILSC Education
04.2025 - 12.2025
Sales Consultant
R.M. Williams
08.2024 - Current
Operations Manager
Siclo
08.2023 - 04.2024
Diploma of Project Management - Project Management
ILSC Education
08.2023 - 12.2024
Studio Operations Manager
Siclo
01.2021 - 04.2022
Corporate Banker
Invex
09.2018 - 01.2021
Engineering Intern
Hubard & Bourlon
01.2018 - 09.2018
Student Council Representative
Universidad Iberoamericana
08.2015 - 08.2016
Bachelor of Science - Mechanical Engineering
Universidad Iberoamericana
01.2013 - 01.2018