Maria Mitchell
Tarneit,Victoria
Summary
I am highly motivated and passionate about developing people through coaching, training and mentoring.
I am able to facilitate small or large groups, skilled in engaging teams and building rapport.
Highly skilled in food safety, food handling and general safety.
I am able to conduct conversations and create positive relationships with key stakeholders.
I am a vibrant, outgoing individual, that can adapt to change, is a problem solver and works well in a team environment.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Hogans Corner Woolworths
Melbourne, vic
02.2025 - Current
- Role Model great customer service applying ACTs
- Maintained a professional, organized, and safe environment for team members - focus on mental health and physical wellbeing.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervise team members and assessed performances to determine training needs and skill gap opportunities.
- Worked close with the Store Manager to achieve targets and KPI objectives, whilst communicating results to team members.
- Provided constructive feedback to team members to improve skill gaps and recognize outstanding performance.
Food Academy Trainer VIC/TAS- Deli/Seafood
Woolworths Group
Melbourne, Victoria
08.2016 - 05.2025
- Providing coaching, training and mentoring in customer service, fresh food and retail excellence with a focus on fresh departments,
- Working collaboratively with team members and other stakeholders to achieve business objectives
- Delivering classroom style training, workshops and side by side coaching and mentoring
- Supporting teams to get departments ready for relaunch across all New, Renewal and Customer Retention dimensions
- Analyzing development opportunities, creating coaching plans and reporting on progress through set communication channels
- Planning and prioritization based on New Store, Renewal & Business Programs as usual priorities
- Problem solving and supporting change
C1C Faciliator - Primary Connect
Woolworths Group
Melbourne, Vic
02.2024 - 12.2024
- Organized materials and resources required for each session in advance.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Maintained records of attendance, participation, and other relevant information.
- Provided feedback on team performance, identifying areas for improvement.
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Facilitated group discussions and activities to ensure successful outcomes.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Coordinated with stakeholders to ensure all expectations were met during the facilitation process.
- Encouraged collaborative problem solving through active listening techniques.
Service Deli Manager
Woolworths Group
Melbourne, Victoria
02.2001 - 07.2016
- Managed a team of 15 employees in high-volume deli doing more than $65,000+ per week.
- Trained and coached team members in food safety and food handling.
- Trained team members on additional job positions to maintain coverage of roles. (2IC positions)
- Managed and encouraged feedback from customers to implement in-store operational changes.
- Assigned tasks to team members to fit skill levels and maximize team performance.
- Hired and onboarded qualified team members.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Able to manage team rosters and control wage budges.
- Completed daily sales reports and analyzed metrics to identify trends.
- Merchandised display cases inline with seasonal events and trends.
Education
High School Diploma -
John Pirie Secondary School
Port Pirie, South Australia11.2002
Skills
- First Aid/CPR
- Customer service
- Multitasking
- Team building
- Safety protocols
- Team collaboration
- Training & Development
- Working collaboratively
- Communication
- People skills
- Dedicated
- Self Driven
- Creative
Languages
Greek
English
hobbies
Baking, Travel, Crafts, Fashion
Timeline
Customer Service Manager
Hogans Corner Woolworths
02.2025 - Current
C1C Faciliator - Primary Connect
Woolworths Group
02.2024 - 12.2024
Food Academy Trainer VIC/TAS- Deli/Seafood
Woolworths Group
08.2016 - 05.2025
Service Deli Manager
Woolworths Group
02.2001 - 07.2016
High School Diploma -
John Pirie Secondary School
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