Maria Moreira
Liverpool,NSW
Summary
Highly accomplished and customer-centric Superannuation professional with a proven track record of over 25 years in the industry. I possess extensive experience in both contact center and administrative roles, allowing me to cultivate exceptional interpersonal skills and foster enduring relationships with internal and external stakeholders. My unwavering commitment lies in surpassing expectations by effectively managing my workflow and prioritizing tasks. I excel in making informed decisions within my delegated authority,
striking a harmonious balance between the needs of the business, clients, and legislative requirements. Whether working autonomously or collaboratively, I genuinely value and appreciate the insights and contributions of others. Thriving in a highly regulated environment, I exhibit the confidence to interpret legislation and seamlessly apply it to real-life situations. When faced with complex issues, I possess the ability to analyze data and conduct thorough investigations, ensuring suitable outcomes that align with legislative and compliance guidelines.
Overview
32
32
years of professional experience
Work History
Family Law Specialist - Superannuation
MUFG Pension & Market Services
09.1999 - 11.2024
- Mentored new child family specialists, sharing best practices and providing guidance on effectively supporting clients.
- Reviewed client documentation related to emissions control equipment operation and maintenance records, ensuring proper record-keeping procedures were followed as mandated by law.
- Ensured compliance with state laws and regulations surrounding firearm sales, maintaining legal standards consistently within operations.
- Deescalated high-stress situations involving anxious patients or family members, maintaining a calm atmosphere conducive to healing.
- Followed all company policies and procedures to deliver quality work.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Early Childhood Educator
Prairiewood Pre-school
01.1993 - 08.1999
- Developed engaging lesson plans that enhance cognitive and social skills in children.
- Fostered a safe and nurturing environment to promote emotional growth and learning.
- Implemented individualized learning strategies to meet diverse developmental needs of students.
- Collaborated with parents to support children's educational progress and address concerns.
- Mentored junior educators, providing guidance on best practices in early childhood education.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported children's physical development with daily outdoor play and fine motor skills activities, enhancing their physical health and coordination.
- Developed and implemented behavior management plans.
Education
Association of Superanuation Funds of Australia LTD -
CERTIFICATE IV IN CUSTOMER ENGAGEMENT (BSB40315)
04.2019
Association of Superanuation Funds of Australia LTD - CERTIFICATE IV IN FINANCIAL SERVICES (FNS40911)
CERTIFICATE IV IN FINANCIAL SERVICES
11.2016
Association of Superanuation Funds of Australia LTD - CERTIFICATE IV IN FINANCIAL SERVICES (FNS41811)
CERTIFICATE IV IN FINANCIAL SERVICES (FNS41811)
05.2015
Skills
- Customer service and communication
- Record keeping and data management
- Time management and prioritization
- Teamwork and collaboration
- Continuous learning and adaptability
- Problem solving and analytical abilities
- Ethical and professional work conduct
- Strong work ethic
Languages
Portuguese
Systems
- Microsoft suite
- Xero
- Quick super
R E F E R E N C E S
Analiza Acosta - Services Manager
Ph: 0411288279
Serdar Gul - Team Leader, Defined Benefits
Ph: 0414394169
Timeline
Family Law Specialist - Superannuation
MUFG Pension & Market Services
09.1999 - 11.2024
Early Childhood Educator
Prairiewood Pre-school
01.1993 - 08.1999
Association of Superanuation Funds of Australia LTD -
CERTIFICATE IV IN CUSTOMER ENGAGEMENT (BSB40315)
Association of Superanuation Funds of Australia LTD - CERTIFICATE IV IN FINANCIAL SERVICES (FNS40911)
CERTIFICATE IV IN FINANCIAL SERVICES
Association of Superanuation Funds of Australia LTD - CERTIFICATE IV IN FINANCIAL SERVICES (FNS41811)
CERTIFICATE IV IN FINANCIAL SERVICES (FNS41811)