MARIA MURAD

Managed a large team of diverse members from variety of ethnic backgrounds

• Performed visual merchandising and improved appeal of the store
• Exercised Wage Control and linked performance with benefits
• Expertly handled POS System and trained many new employees
• Achieved KPIs of Sales consistently with sales over 80,000 AUD in every month
• Carried out customer service management by resolving complaints by actively pursuing the matters with various sections of the business
• Performed stock control and managed an optimum level of inventory
• Actively engaged in multitasking and maximized efficiency and productivity
• Performed goal setting with active participation of team members and made sure that goals are SMART
• Extensively worked in a fast paced environment
• Carried out suppliers management and developed strong relationships with suppliers and manufacturer
• Managed Invoices creation and verification in line with customers requirements regarding financing and timeline of delivery
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.