Maria Nguyen
Warwick,NSW
Summary
Dynamic Insolvency Case Manager at Credit Repair Australia with proven problem-solving abilities and strong case management skills. Successfully negotiated debt reductions and provided emotional support, empowering clients to regain financial stability. Recognized for training new staff and enhancing customer satisfaction through effective relationship building and compliance checks. I have over achieved with over 400 reviews , was employee of he year in 2020 and 2023. I am empathetic and can build a great relationship with a team and rapport with clients.
Overview
16
16
years of professional experience
Work History
Insolvency Case Manager
Credit Repair Australia
09.2017 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Helping debtors reduce anxiety and help manage their budget and afford debt repayments stoping from getting into further debt
- Helped training new staff in the role
- Increasing product and google reviews for the company based on successful service
- Helped team leader being their succesor
- Offered emotional and financial support
- Drafting debt agreement documents
- Negotiating with creditors to reduce debt amount and interest
- Helped waive debts due to domestic violence cases
- Preparing stats for manager and presenting to the company
Bar and Gaming Attendant
Cabramatta Bowling Club
03.2009 - 03.2014
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Gaming and cashier attendant
- Did events for wedding, birthdays
- Collected money end of shift from machines
- Reception work
Education
High School Diploma -
All Saints Senior College
Casula NswSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Empathised with clients built rapport
- Maths skills
- Multitasking
- Computer skills
- Team leader successor
- Active listening
- Relationship building with clients and team
- Compliance checks
Timeline
Insolvency Case Manager
Credit Repair Australia
09.2017 - Current
Bar and Gaming Attendant
Cabramatta Bowling Club
03.2009 - 03.2014
High School Diploma -
All Saints Senior College
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