Maria Nicolas
Brisbane
Summary
A dedicated and adaptable leader with comprehensive experience in managing multi-functional facilities and management teams across diverse operational environments. Committed to supporting effective day-to-day operations through careful planning, organisation, and implementation of property, office, and facilities services. Recognised for collaborative team leadership and people development capabilities, combined with analytical problem-solving skills and reliable direct reporting experience. Passionate about building constructive relationships with diverse stakeholders whilst striving to achieve exceptional service standards. Focused on maintaining high productivity and efficiency in operations whilst ensuring strict adherence to critical health and safety regulations and industry standards.
Overview
18
18
years of professional experience
Work History
Entity Manager WoAG
Jones Lang LaSalle – Work Dynamics
07.2025 - Current
- Oversee portfolio of Commonwealth Entities ensuring strategic delivery of contractual requirements under the Whole of Australian Government (WoAG) Deed whilst maintaining strict compliance with government regulations
- Navigate Commonwealth legislation including PGPA Act, Commonwealth Procurement Rules, Commonwealth Property Management Framework, and Asset Management Frameworks
- Support revenue growth initiatives and identify opportunities for service expansion across entity portfolio contributing to account development objectives
- Implement financial management strategies including budget oversight, revenue targeting, and debtor management ensuring fiscal responsibility
- Lead governance processes and change control procedures whilst maintaining 24/7 emergency response capabilities
- Build strategic stakeholder relationships across multiple organisational levels serving as primary client contact for government agencies
- Manage risk mitigation frameworks and business continuity planning in accordance with Commonwealth requirements
- Ensure adherence to Deed and Statement of Requirements whilst achieving key performance indicators and service levels
National Facilities Manager WoAG HA Account
Jones Lang Lasalle – Work Dynamics
04.2023 - 06.2025
- Successfully mentored two new facilities management staff members
- Participated in three JLL social and networking events, fostering cross-departmental relationships
- Enhanced personal professional network
- Contributed to JLL’s culture of support and continuous learning
- Gained valuable experiences for personal growth and team development
- Significantly improved compliance figures
- Successfully finalised rate card negotiations
- Effectively managed aged debt reduction
- Consistently operated under heightened client scrutiny
- Responded to extensive and detailed client inquiries, demonstrating transparency and commitment
- Supervised staff offifteen in day-to-day activities.
State Manager QLD/NT & SA/WA ANZ Account
Jones Lang Lasalle – Work Dynamics
03.2018 - 03.2023
- Develop and implement strategies to drive a culture of continuous improvement & innovation and align services and delivery from the retail and commercial operations team aligned with all strategic priorities captured within the accounts business plan.
- Establish and maintain rapport with ANZ Commercial Relationship Managers and Retail District and General Managers to ensure smooth processes across departments.
- Review and identify need for changes for operating manuals and standard operating procedures, systems and practices and ensure compliance in service delivery against these by the retail and commercial operations team.
- Provide oversight on state teams output and service delivery to maximise opportunity for the account.
- Carry out responsibilities for the management of the state operations budget and any allocated stretch or savings targets.
- Implement processes to develop and maintain state team’s talent pool, ensuring that career paths are proactively managed, and that staff attrition is minimised with the goal of maintaining efficient operations at all times.
- Work collaboratively with peers on the Account, the JLL Account Management and Leadership and central support functions and externally with your IFM counterparts on other accounts to develop & share best practice aimed at driving continuous improvement.
- Utilise JLL technology tools, data and analytics to measure value and generate insights of the state portfolio to enhance/improve workplaces services and create experience-rich environments.
- Leverage on in-depth familiarity with the procedures to effectively carry out duties as a ‘Role Model’ and ‘Exemplar’ of all things Customer Service.
Facilities Manager – QLD and NT ANZ Account
Jones Lang Lasalle – Integrated Facilities Management (IFM)
06.2017 - 03.2018
- Provided comprehensive facilities management for 85 branches across QLD/NT including managing service contracts, related budgets and tenant liaison to facilitate works that support ANZ’s delivery of services to their customers and aligns with the both the retail network plan and assets plan objectives.
- Interacted with stakeholders across all levels of the business to ensure that service delivery expectations are met whilst preventing financial or tenure risk to ANZ.
- Developed and fostered relationships with the occupiers and clients to ensure service delivery expectations are exceeded to facilitate works and to deliver property services to a portfolio of building.
- Organised schedules and managed building preventative maintenance programs to maintain integrity and optimal functions of utility services. Managed all aspects for engineering and building maintenance contracts including but not limited to handyman, doors, waste, mechanical, electrical, hydraulic, security and fire contracts ensuring all works were completed according to agreements.
- Ensured effectiveness of processes by monitoring contractor performance against key indicators and provide regular reports on contract and performance status.
- Utilised the necessary JLL FM systems to maintain smooth operations.
- Assisted in the review of engineering services contracts and provide recommendations for improvement.
- Managed and prepared budget, FYF and expenditure for repairs and maintenance and capital works projects or facilities related issues, completed within specified timeframes and ensuring a full understanding of the portfolio spend in Facilities cost codes.
- Worked collaboratively with Property and Leasing Manager’s to determine timelines to manage and report on the delivery of capital works projects ensuring all costs are in line with the budget.
- Inspected and ensured OCR process and new site data form is completed to ensure relevant information is provided to all stakeholders.
Facilities Manager
Goldman Sachs & Co
05.2016 - 06.2017
- Provided management and leadership for all outsourced service contractors, including inspections and quality management of service delivery.
- Acted as the single point of management control for FM including engineering and soft services at sites.
- Reviewed processes to ensure compliance with Goldman Sachs’s policies and procedures, JLL-GS FM Operational manual procedures, contractual SLA in order to meet KPI targets and with all governmental regulations.
- Liaised between GS representatives and BMO and provide assistance in ensuring the implementation of preventative maintenance programmes.
- Carried out management tasks for small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations as well as FM periodic inspections.
- Identified defects and ensured they were captured on the Help Desk and actioned within appropriate service levels.
- Coordinated activities of FM team and vendor works on site ensuring all required tasks were completed within set timeframe.
- Liaised with RET, site Engineer or Technician as necessary and reconciled works or goods received to PO as necessary.
- Performed financial management which included budget forecasting, billing, vendor payments, and budget management.
- Monitored and responded to emergency incidents with the emergency response procedures and ensured the effective completion of all incident reports.
- Collated and submitted the appropriate weekly/monthly/quarterly/annual report to GS.
- Carried out other duties for local FM operations meetings and attend regional FM operations meetings and in monthly vendor meetings.
- Identified requirements and updated local issues and project trackers when necessary.
- Executed processes whilst ensuring compliance with JLL minimum audit standards.
Facilities Manager
Jemena Pty Ltd & Zinfra Group Pty Ltd
09.2011 - 05.2016
- Supervised multi-faceted team of contractors and permanent staff tasked with the operations and maintenance of leased facility-related services ensuring that support is available on a 24/7 basis.
- Interacted with internal and external stakeholders, to facilitate provision of services and facilities.
- Generated, monitored, and reviewed documents such as contracts, Service Agreements and Key Performance Indicators.
- Provided an environment which is clean and safe for all staff and contractors to promote a workplace that is efficient and highly productive.
- Conceptualised business continuity plans for corporate facilities and provided FM related information and support.
- Engaged in activities which minimise environmental impact in the community. These includes energy saving measures, waste management and recycling.
National Contracts Administrator
Programmed Facilities Management Pty Ltd
08.2010 - 08.2011
- Oversaw the management of contracts for the FM works including maintenance and other services.
- Managed and implemented head contracts and subcontracts packages.
- Studied and evaluated design changes taking into consideration impact on costs and programme.
- Oversaw the restructuring of processes to drive improvement and generate savings.
FMC Accounts and Asset Analyst
Caltex Australia Petroleum Pty Ltd
01.2008 - 01.2010
- Coordinated and monitored all operations and maintenance of a portfolio consisting of properties including residential and commercial office buildings.
- Established excellent relationships with all stakeholders including tenants, contractors and client property managers to facilitate transactions and processes thereby ensuring high quality service.
- Project managed building upgrades, tenant fit outs and preventive maintenance contracts as well as ad hoc maintenance when required.
- Identified need for maintenance, assess operational costs and energy consumption through regular analysis on building performance.
Education
JLL Account Management Essentials -
01.2025
Caltex Leadership Development Program - undefined
01.2007
Diploma of Business -
01.2002
Franchisee Development Program - undefined
01.1999
Australian Convenience Stores Course - undefined
01.1998
Skills
- Multi-state facility management
- Team leadership and training
- Team leadership
- Site project coordination
- Supplier contract management
- Project management expertise
- Budget management
- Multi-stakeholder engagement
- Conflict resolution expertise
- Operational management
- Supply chain procurement
- Contract management and transition
- Incident management across states
- Asset management
- Strategic space management
- Performance analysis
- Operational efficiency enhancement
- Financial planning for Capex and Opex
- Systems improvement
- Workflow enhancement
- Expense management
- Strategic asset management
Timeline
Entity Manager WoAG
Jones Lang LaSalle – Work Dynamics
07.2025 - Current
National Facilities Manager WoAG HA Account
Jones Lang Lasalle – Work Dynamics
04.2023 - 06.2025
State Manager QLD/NT & SA/WA ANZ Account
Jones Lang Lasalle – Work Dynamics
03.2018 - 03.2023
Facilities Manager – QLD and NT ANZ Account
Jones Lang Lasalle – Integrated Facilities Management (IFM)
06.2017 - 03.2018
Facilities Manager
Goldman Sachs & Co
05.2016 - 06.2017
Facilities Manager
Jemena Pty Ltd & Zinfra Group Pty Ltd
09.2011 - 05.2016
National Contracts Administrator
Programmed Facilities Management Pty Ltd
08.2010 - 08.2011
FMC Accounts and Asset Analyst
Caltex Australia Petroleum Pty Ltd
01.2008 - 01.2010