Seeking a fulfilling job in an industry that promotes professional and personal growth. Possessing a positive and motivated attitude, I am adaptable to any environment. Passionate about helping individuals develop skills and build confidence to achieve their personal goals, I take pride in mentoring participants and adding long-term value to their lives. Embracing challenges with a willing attitude, I strive to solve problems accurately and efficiently. Currently enrolled in a Diploma of Community Services, I am dedicated to making a meaningful impact in the field.
Overview
25
25
years of professional experience
Work History
Youth Support Worker
Transitioning to Work APM
Caboolture, QLD
03.2024 - Current
Working closely with Youth Justice and Child Resident participants
Work with people with mental health issues and on the spectrum
Utilised creative arts therapy modalities like painting or music expression sessions allowing emotional release amongst participants
Developed and maintained relationships with partner organisations to facilitate access to youth-related resources
Identify and respond to young people at risk
Work with people experiencing or at risk of homelessness
Engage respectfully with young people
Overcoming personal, educational, employment, transport, legal barriers of young participants
Assisting young participants to well-being/legal appointments
Marketing young participants into employment and education to obtain sustainable employment and qualifications
Training in Workforce Australia systems
Managing a caseload of 60 disengaged young participants
Facilitate the interests and rights of clients
Work in an alcohol and drugs context
Work with clients who are intoxicated
Provide loss and grief support
Recognise and respond to crisis situations
Implement participation and engagements strategies
Engage with community stakeholders
Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns
Enhanced youth development by implementing engaging and interactive activities tailored to individual needs
Reduced behavioural issues by establishing clear expectations and consistent consequences for actions
Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success
Collaborated with families to provide support and resources for youth development and wellbeing.
Promoted a safe and welcoming environment, leading to increased participation in programs and services
Facilitated personal growth by providing constructive feedback on goals and performance improvement areas
Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques
Implemented evidence-based practices to promote emotional resilience among participants during challenging situations
Assisted in identifying and reducing barriers to youth engagement and development
Managed and led activities promoting growth in mental, emotional, and educational areas
Completed necessary reports and documentation to maintain thorough, accurate case records
Contributed to development of individualised plans to support youth goal achievement
Provided guidance and advice to youth, supporting navigation of diverse personal and social issues
Facilitated communication between clients and other service providers
Determined needed and relevant interventions based on each client's cognitive abilities and current needs
Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
Provided key emotional support to special needs youth
Mail Officer
Australia Post
Brisbane Airport, Australia
08.2017 - 03.2024
Preparing Mail for distribution through correct mail chain
Dock supervisor
Working closely under government regulations
Working along Australia Boarder Force
Obtaining Asics security card for Brisbane Airport access
Operating a Forklift
Sorting/categorizing mail by hand and operating mail machinery
Reviewing dates, addresses, barcodes, and other postage information's for all inbound/outbound mail
Inspecting mail to ensure no tampering, damage and suspicious contents
Identifying damages and report shortages or quality deficiencies
Upkeeping/maintaining inventory records while following legal protocols
Repetitive heavy lifting
Unloading cages and merchandise from incoming vehicles (Aircrafts, trucks, etc.)
Complying/maintaining a safe environment following WHS (walkways clear to avoid slips, falls, etc.)
Managing records of inventory and activity logs
Following flight schedules to ensure distribution of mail is done efficiently
Managed high-volume periods effectively by prioritising tasks appropriately and working efficiently under pressure
Collaborated with team members to maintain a well-organised work environment for optimal productivity
Provided support during peak mailing seasons ensuring that deadlines were met consistently
Trained new employees on company policies, procedures, and best practices for efficient mail handling processes
Demonstrated strong attention to detail when verifying postage payments preventing revenue loss
Handled sensitive materials responsibly, maintaining confidentiality and security of all correspondence
Enhanced customer satisfaction with timely and accurate mail deliveries
Assisted in developing new policies and procedures for efficient mail handling processes.
Prepared daily reports on mail volume, processing statistics, and relevant operational updates
Data entry (dispatching, scanning, fax, computer systems)
Ensuring quality control whilst following confidential protocols
Maintaining hand eye coordination in a timely manner
Volunteer Member
Rosie's “Friends on the Street”
Caboolture
04.2023 - Current
Assisting Patrons with well-being & discussing ways to support patrons
Attending team meetings to discuss how we can engage/support patrons
Team development including praying, intentions, reflections, sharing friendships
Serving food and having great yarns
Personality skills to connect with team and patrons
Ensuring we as a team create safe environments for all patrons
Observing dangerous activity
Demonstrated respect, friendliness and willingness to help wherever needed.
Volunteer Leader
Majestic Church - Kids Ministry
Deception Bay
11.2023 - Current
Foster a positive and collaborative team dynamic within the ministry
Develop and implement engaging programs and activities aligned with the church's mission and vision
Offer guidance and encouragement to individuals seeking spiritual directions
Maintain a safe and secure environment for children by implementing safety protocols and background checks
Working with the church leadership team to integrate children's ministry initiatives into the overall church vision
Designing and implementing engaging lesson plans based on biblical teachings, appropriate for different age groups (toddler, preschool, primary school)
Volunteer Member
Tiare Dance Group
Deception Bay
01.2000 - 01.2023
Engagement/participation for community activities
Monthly meetings to discuss upcoming performances
Teaching/learning choreography
Coordination uniforms for members
Volunteer Member
Soup Kitchen
Deception Bay
07.2006 - 02.2007
Coordinating activities for young children and elder patrons
Preparing/Serving food for families
Creating safe environments for families experiencing personal difficulties