Maria Pala

• Providing a warm welcome for customers and ensuring customer satisfaction

• Building relationships with regular customers and stakeholders

• Making recommendations from the menu if requested

• Answer guest queries in a polite and helpful manner

• Operating the cash register at the end of each guest’s meal

• Worked in the pass area organising customers food and liaising with kitchen staff.

• Full product knowledge of all menu items and restaurant facilities and services

• Various multi-tasking and switching from task to task with ease

• Capable of working long hours

• Dedicated customer satisfaction by remaining accessible and friendly

• Check with customers to ensure that they enjoy their meals and take action

• to correct any problems

• Providing quality customer service

• Learning the names of & building relationships with regular customers

• Worked in the Restaurants Bar serving alcohol to patrons.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

• Welcome customers attending the events

• Assisted in the organisation of weekly events and provided the team with new ideas

• Sold tickets and received payment from customers attending events

• Helped to maintain a hygienic environment and assisted with general cleaning

• Organised people placement within event space and ensured their comfort

• Met weekly targets to ensure high numbers for each events

• Worked within a team environment to ensure efficient service

• Patiently trained inexperienced workers of expected service and requirements at events

• Assisted the marketing team with designs and photography at events

• Trained on the cashier using the Point of Service (POS) system

• Learning the names of & building relationships with regular customer

• Opening and closing the shop, including closing the cash registers

• Answer customer queries in a polite and helpful manner

• Carrying heavy objects e.g. groceries, boxes of fruit and vegetables, bins

• Welcome customers into the shop and provided friendly service

• Topping up products on the shelves

• Delivering groceries to customers’ houses

• Resolve customer service issues in a timely manner

• Filling in for shifts cancelled at the last minute

• Ordering products from various suppliers

• Training new employees on cash register and products

• Managing the shop, often as the only worker for a shift

• Capable of work long hours