Maria Pearson
Thursday Island,QLD
Summary
Demonstrated ability to maintain accurate records of service requests and implement quality assurance protocols, ensuring compliance with organizational standards. Experience in managing staff and coordinating with various departments to deliver services effectively. Developed and executed programming strategies that foster children's growth while maintaining a secure and engaging environment. Proficient in utilizing educational technology to enhance learning experiences and support diverse student needs.
Flexible hard worker ready to learn and contribute to team success.
Overview
26
26
years of professional experience
Work History
Service Manager/Lead Educator
Lady Gowrie Education and Care
Thursday Island , QLD
01.2025 - Current
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Developed and implemented comprehensive programming and planning strategies to foster children's growth.
- Ensured a secure and engaging environment for children to interact and learn.
- Ensured compliance with staffing requirements by maintaining appropriate staff-to-student ratios.
Kindergarten Assistant
Lady Gowrie Education and Care
Townsville , QLD
09.2021 - 12.2024
- Utilized technology tools such as computers and tablets in teaching various subjects.
- Observed students' performance to identify areas of strength or difficulty.
- Contributed ideas for new teaching strategies based on observations of the classroom environment.
- Assisted in creating lesson plans and activities to engage students.
- Monitored lunchroom duties including setting up tables, cleaning up after meals, supervising mealtime conversations.
- Organized field trips to reinforce educational concepts being taught in the classroom.
- Helped maintain a safe learning environment by monitoring student behavior at all times.
- Supervised children during recess and other outside activities.
- Supported teachers in preparing materials for lessons and projects.
- Encouraged positive student behavior by providing praise and rewards when appropriate.
- Provided support for special needs students including helping them complete assignments or tasks that require extra attention.
- Provided assistance to the lead teacher with individual and small group instruction.
- Participated in professional development opportunities related to early childhood education best practices.
- Collaborated with teachers to ensure that all students had access to learning resources such as books, computers, art supplies.
- Helped with daily classroom management, such as taking attendance, distributing supplies, and organizing materials.
- Read stories aloud to the class, both for entertainment and educational purposes.
- Kept students safe in classroom and outside environments.
- Maintained focused, inclusive, and supportive learning environments.
- Prepared visual aids, equipment, and classroom displays to foster learning.
- Planned and supervised games and other recreational activities for students.
Services Manager
Lady Gowrie Education and Care
Thursday Island, QLD
10.2015 - 09.2021
- Implemented quality control measures within the services department to ensure high standards are met by all team members.
- Developed training programs for employees on best practices in customer service delivery.
- Provided guidance to team members on handling complex customer service issues.
- Collaborated with senior management on developing a long-term vision for the services department.
- Handled escalated complaints from customers regarding their experience with our services or products.
- Ensured compliance with applicable laws, regulations, policies and procedures related to the services department operations.
- Established effective working relationships with customers to promote satisfaction and loyalty.
- Ensured compliance with industry standards and regulations.
- Assisted in recruiting new staff members for the services department.
- Conducted regular meetings with staff to review customer feedback and discuss strategies for improving service levels.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Motivated and supported employees to maintain low turnover.
Childcare Lead Educator
Torres Shire council
Thursday Island, QLD
02.2010 - 03.2016
- Incorporated music, art projects and storytelling into daily activities.
- Provided a safe environment for all children under supervision by implementing safety policies and procedures.
- Developed innovative activities to engage children in learning and play.
- Maintained accurate records of attendance, health information, developmental milestones and other relevant data related to childcare operations.
- Organized and managed daily schedules for children, including meal times, naps, outdoor time and educational activities.
- Worked closely with other staff members to plan age-appropriate activities that promote physical, mental and emotional growth in children.
- Established positive relationships with families by providing support through open communication.
- Utilized effective problem solving skills to handle challenging behavior from children.
- Collaborated with parents to ensure their needs were met when it came to the care of their children.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Read stories to children and taught painting, drawing, and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
Supervision Children Ferry Services
Hammond Island council
Hammond Island , QLD
01.2002 - 12.2002
- Ensured the safe transportation of children by supervising their journey to and from school, focusing on wharf-to-wharf security.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Environmental Ranger
Hammond Island Council
Hammond Island, QLD
06.1999 - 06.2000
- Monitored weather conditions to ensure safety of visitors.
- Maintained trails, roads, buildings, and other park infrastructure.
- Assisted in developing wildlife management plans.
- Developed and implemented wildfire prevention strategies and conducted controlled burns.
Education
Bachelor Kindgarten Teacher - Kindergarten
Australia Catholic University
Online07-2023
High School Diploma -
Thursday Island High School
Thursday Island01-1997
Skills
- Classroom management
- Lesson planning
- Child development
- Educational technology
- Team collaboration
- Problem solving
- Effective communication
- Project planning
- Verbal and written communication
- Crew leadership
- Culture development
- Relationship building
- Office administration
- Staff management
- Service quality management
- Customer service
- Employee supervision
- Service scheduling
- Workplace safety
- Shift scheduling
Timeline
Service Manager/Lead Educator
Lady Gowrie Education and Care
01.2025 - Current
Kindergarten Assistant
Lady Gowrie Education and Care
09.2021 - 12.2024
Services Manager
Lady Gowrie Education and Care
10.2015 - 09.2021
Childcare Lead Educator
Torres Shire council
02.2010 - 03.2016
Supervision Children Ferry Services
Hammond Island council
01.2002 - 12.2002
Environmental Ranger
Hammond Island Council
06.1999 - 06.2000
Bachelor Kindgarten Teacher - Kindergarten
Australia Catholic University
High School Diploma -
Thursday Island High School