Maria Pechlos
Cambridge Park,NSW
Summary
I'm seeking to expand my skills and knowledge in an office environment; I enjoy working as part of a team and know I will bring great value and energy to any office. I would also be keen to expand into other areas within your office if given the opportunity. I'm a quick learner and willing to obtain any additional training and qualifications to further my career. I am seeking to work relatively close to home and would love to gain a position within your company. i have taken a break from work to re-energize and am ready to get back into the workforce.
Overview
38
38
years of professional experience
Work History
Office Manager
Brilliant Homes Pty Ltd
04.2018 - 02.2023
- Controlled finances to lower costs and keep business operating within budget.
- Handling all client enquiries for construction of dwellings.
- Arranging meetings with Clients, Builder & Consultants to maintain customer satisfaction with planning design.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Scheduling and organizing tasks, such as bookkeeping, supplies and clerical services.
- Handling both accounts receivable and payable, working with invoices and statements, expenses, and accounting matters.
- Creating and maintaining a secure and friendly work environment.
- Take care of customer enquiries and client maintenance issues.
- Created, maintained and updated filing systems for paper and electronic documents.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Updated reports, managed accounts, and generated reports for company database.
- Defined clear targets and objectives and communicated to other team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Compiled Builder Supervisor packs in preparation to start construction of buildings for clients.
- Arrange purchase orders to suppliers and trades.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Communicated with clients daily via emails, telephone, texting and social media.
- Served as a liaison between construction teams and clients, addressing concerns and ensuring satisfaction throughout the project lifecycle.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
PAYROLL OFFICER
LACK GROUP PTY LTD
12.2016 - 08.2017
- Processing payroll for approx 300 people daily
- Accounts Receivable
- Working directly with supervisors and clients
- Data Entry
- Dealing with numerous enquiries daily
- Working unsupervised and in a team environment
- High volume phone enquiries
- Filing.
- Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
- Managed garnishments, deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
- Maintained confidentiality of employee records and payroll information.
- Streamlined the payroll process for increased efficiency through implementing new software tools.
- Resolved payroll discrepancies by collecting and analyzing information.
- Processed timecards and payroll data for team of employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
ACCOUNTS RECEIVABLE
CARPET CALL
09.2008 - 03.2016
- Invoicing and monthly Statements for Builders
- Dealing with Franchisees
- Cash handling/banking, dealing with all store eftpos banking
- Reconciliation of bank statements
- Customer service
- Refunds and cancellations
- Data entry
- Reception
- Operations clerk
- Working with supervisors and Managers
- Weekly and End of Month reports
- Working with deadlines
- Monthly stocktakes
- Filing
- Cash collection from layers in the mornings
- Working independently and in a team environment
- In house accounting software
- Veda checks and setting up new accounts in system
- Customer complaints and enquiries and resolutions
- Working directly with retail store and franchisees.
ADMINSTRATOR
ADEPT TRAINING
01.2004 - 08.2008
- Receptionist
- Customer service, and enquiries
- Compiling training manuals for students and information and worksheets for Trainers
- Cash handling and banking
- Issuing and printing of Certificates for students
- Booking and organizing venues for classes
- Working independently and as a team
- Filing
- Data entry
- Liaising with trainers and students.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed company schedule to coordinate calendar and arrange travel.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Collected, arranged, and input information into database system.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Gathered, organized and input information into digital database.
DOMESTIC CLEANER
BIRRA-LA NANNY SERVICES AND CLEANING
01.2002 - 01.2004
- General Domestic Cleaning duties
- Organized living spaces to create a functional yet aesthetically pleasing environment for clients.
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
ADMINSTRATION OFFICER
FLEET REPAIRS
01.1997 - 01.1998
- Administration
- Reception
- Filing
- Banking
- End of month reports
- Invoicing
ADMINSTRATION OFFICER
APOLLO BLINDS
01.1993 - 01.1997
- Administration
- Handling customer complaints and enquiries
- Customer service
- Cash handling
- Sales
- Data entry
- Reception
- Filing.
RECEPTIONIST
DR YOUNAN SURGERY
01.1985 - 01.1993
- Making appointments
- Customer service
- Assisting with certain medical procedures
- Medicare
- Cash handling and banking
- Filing
- Cleaning.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Organized, maintained and updated information in computer databases.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Receptionist Diploma -
MODERN BUSINESS COLLEGE
01.1985
Year 10 High School Certificate -
CAMBRIDGE PARK HIGH SCHOOL
01.1984
Skills
- Class C Drivers Licence NSW & own transport
- Extensive customer service skills and experience
- Working with Local Councils and Private Certifiers to gain building approvals
- Working directly with Consultants and reading plans to confirm they are compliant with Building laws for approval
- Cash handling/Banking
- Use of a wide variety of Software applications
- Data Entry
- Payroll
- Attaché & ManStat
- Excel, Office, Publisher, Word
- Proven ability to work as part of a team or independently
- Practical experience in working receptions
- Medical and office administrations
- Accounts Receivable
- Accounts Payable
- Invoicing and Statements, chasing payments
- End of week and month reports
- Sales, dealing directly with a sales team and supporting them
- Assist in payroll when needed, working on commission structure also
- Veda Checks, & setting up new builders accounts in our system
- VCAT
- Payment defaults, chasing payments via emails, and calling from Private numbers
- Dealing with finance companies
- Dealing with Insurance companies
- In house accounting software
- Dealing with Franchises (chasing payments & franchise fees)
- Refunds & Cancellations for customer invoices
- Sorting through Merchant Charge backs
- Settlements for Head Office and all Store banking
- Working with a team of Managers and sales staff from different departments
- Preventive Maintenance
- Project Planning
- Process Improvement
- Idea Development and Brainstorming
- Payroll Processing
- Credit and collections
- Goal Setting
- Compliance Monitoring
- Financial Accounting
- Work Planning and Prioritization
- Customer Service
- Bookkeeping
- Account Reconciliation
- Workflow Optimization
- Business Administration
- Mail handling
- Office Administration
- Scheduling and Coordinating
- Problem Resolution
- Administration and Reporting
- Office Management
- Clerical Support
- Customer Relations
Communication Skills
Expert administrator, now seeking to harness thirty years experience in administration combined with accounts receivable. Highly enthusiastic for this career change goal, and eager to proactively spearhead a change from my current position as there is no room to grow and looking for a change in workplace. Fully committed to providing and implementing dynamic, compelling solutions to the ongoing objectives of your company. Works well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. Also heavily experienced with customer and employee relationships. Knowledgeable in creating detailed reports, documents and presentations. Focused on consistent quality work and a desire to simplify and innovate the daily operations of the work place. A quick leaner and likes attention to detail.
References
- Vincenzo Musico - 0416 258 341 - General Manager - Brilliant Homes Pty Ltd
- Rocco Musico - 0416 272 510 - Director - Brilliant Homes Pty Ltd
- Lorenzo Musico - 0418 286 144 - Director - Famus Homes Pty Ltd - sister company to Brilliant Homes Pty Ltd
- Alison Blewden - 0412 884 992 - Payroll officer - Lack Group
Timeline
Office Manager
Brilliant Homes Pty Ltd
04.2018 - 02.2023
PAYROLL OFFICER
LACK GROUP PTY LTD
12.2016 - 08.2017
ACCOUNTS RECEIVABLE
CARPET CALL
09.2008 - 03.2016
ADMINSTRATOR
ADEPT TRAINING
01.2004 - 08.2008
DOMESTIC CLEANER
BIRRA-LA NANNY SERVICES AND CLEANING
01.2002 - 01.2004
ADMINSTRATION OFFICER
FLEET REPAIRS
01.1997 - 01.1998
ADMINSTRATION OFFICER
APOLLO BLINDS
01.1993 - 01.1997
RECEPTIONIST
DR YOUNAN SURGERY
01.1985 - 01.1993
Receptionist Diploma -
MODERN BUSINESS COLLEGE
Year 10 High School Certificate -
CAMBRIDGE PARK HIGH SCHOOL
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