Maria-Pia Garcia
Tugun,QLD
Summary
I am very good with customer service, especially in hospitality as I have worked for 3 years in the hospitality industry. I am a very reliable worker as I push myself to the hardest of my abilities. I have a proven ability to run my area, keep customers satisfied and resolve conflicts. I am very responsible and always have a positive attitude. I also speak a second language which is Spanish, it makes it helpful for when customers language isn't English therefore I can help.
Overview
3
3
years of professional experience
Work History
Team Leader
Hungry Jacks
09.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Palm Beach Currumbin State High School
Palm Beach, QLD01-2025
Skills
- Team motivation
- Daily workflow improvement
- Coaching
- Complaint resolution
- Multitasking Abilities
- Team building
- Problem-solving abilities
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Hungry Jacks
09.2021 - Current
Palm Beach Currumbin State High School
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