Summary
Work History
Education
Skills
Professional Attributes
Languages
Refrences
Timeline
Generic

Maria Pimentel Velasco

Laverton,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

FACILITY MAINTENANCE COORDINATOR

SODEXO
2012 - 2017
  • Initially operating as night shift unassisted or supervised for the first year from a remote site
  • Assist team members in resolving client issues when team leaders were unavailable
  • Assist Team Leaders in several tasks involving follow up with clients and contractors
  • Acting as the first point of contact for Sodexo clients Australia Wide
  • Actioning emails from Sodexo clients
  • Providing Facility Maintenance troubleshooting for all equipment on site
  • Organising contractors & internal departments to repair faults on site
  • Follow up of works to ensure their timely completion with minimal disruption to the store
  • Development of personal product and service knowledge, whilst maintaining the ability to adapt rapidly to industry change and relevant new technology
  • Assisting the Sodexo Invoicing department with processing invoices and distributing work to local handymen
  • Maintaining a safe and workable environment.

SUPPORT CENTRE REPRESENTATIVE

7 ELEVEN PTY. LTD
2010 - 2012
  • Acting as the first point of contact for 7 Eleven stores Australia Wide
  • Actioning emails from 7 Eleven stores & external customers
  • Providing Facility Maintenance troubleshooting for all equipment on site
  • Organising contractors & internal departments to fix faults on site
  • Follow up of works to ensure their timely completion with minimal disruption to the store
  • Development of personal product and service knowledge, whilst maintaining the ability to adapt rapidly to industry change and relevant new technology
  • Assisting the 7 Eleven maintenance department with processing invoices and distributing work to local handymen
  • Maintaining a safe and workable environment.

MANAGER

UDACO
1998 - 2009
  • Account Management and Promotional-selling within the store
  • Accountable for the achievement of sales and profitability targets
  • Maintenance and development of current business relationships through regular liaison and negotiation with key suppliers
  • Results focused customer sales professional who delivers exceptional levels of service to meet customer needs
  • Formulate and implement sales strategies
  • Manage pricing, trading terms and supply
  • Ordering of inventory and stock control.

BAR MANAGER

KOALA BAR
1991 - 1998
  • Account Management and Promotional-selling within the store
  • Accountable for the achievement of sales and profitability targets
  • Maintenance and development of current business relationships through regular liaison and negotiation with key suppliers
  • Results focused customer sales professional who delivers exceptional levels of service to meet customer needs
  • Formulate and implement sales strategies
  • Manage pricing, trading terms and supply
  • Ordering of inventory and stock control.

RECEPTIONIST

LANIER AUSTRALIA PTY LTD
1990 - 1991
  • Typing and collation of various documents
  • Typing of correspondence, memos and communications
  • Contact with clients and other staff by telephone
  • Entry of timesheet data and preparation of client accounts (billing)
  • File and diary management
  • File maintenance and archiving
  • Administrative tasks as required
  • Outstanding organizational interpersonal and communication skills
  • Recruitment, development and supervision of staff.

Education

Certificate IV Customer Service/ Contact -

SWC TRAINING
Melbourne, VIC
01.2014

High School Diploma -

STAR OR THE SEA COLLEGE
Gardenvale, VIC
11.1989

Spanish High School Diploma -

VICTORIAN SCHOOL OF LANGUAGES
Collingwood, VIC
11.1989

Skills

  • Able to build professional and social relationships easily;
  • Easily recognised as a people person through displays of generosity, loyalty and friendliness;
  • Highly dependable and honest;
  • Highly determined and passionate, whilst remaining interested and inquisitive toward ideas of others
  • Multitasking Abilities
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Calm Under Pressure

Professional Attributes

  • Proven organisational and analytical skills, particularly in relation to complex tasks,
  • Highly motivated, enthusiastic, energised and creative,
  • Demonstrated gift for motivating people towards higher achievements,
  • Computer literate, excellent typing skills, working knowledge of Vista, Windows 8 & 10 MS Office Professional XP, Q Master, Footprints basic knowledge of SAP, Web CC, Maximo,
  • Ability to understand the political, social and organisational environment and identify relevant issues, Ability to develop appropriate strategies and balance short/long term objectives,
  • Ability to communicate a strategic direction where required, Ability to lead and motivate staff,
  • Ability to project a positive attitude to people and create a high degree of morale and team cohesion, Ability to plan for and effectively manage a variety of resources, especially financial resources,
  • Results-driven, persisting with a task / plan until all objectives are achieved, Ability to accept a high level of personal responsibility for the effective completion of tasks.
  • Highly dependable and honest, Highly determined and passionate, whilst remaining interested and inquisitive toward ideas of others,
  • Well developed interpersonal skills, including the ability to liaise effectively with peers, business professionals and organisations on all levels, Able to deal with people at all levels in a diplomatic and assertive manner.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Refrences

Details provided upon request.

Timeline

FACILITY MAINTENANCE COORDINATOR

SODEXO
2012 - 2017

SUPPORT CENTRE REPRESENTATIVE

7 ELEVEN PTY. LTD
2010 - 2012

MANAGER

UDACO
1998 - 2009

BAR MANAGER

KOALA BAR
1991 - 1998

RECEPTIONIST

LANIER AUSTRALIA PTY LTD
1990 - 1991

Certificate IV Customer Service/ Contact -

SWC TRAINING

High School Diploma -

STAR OR THE SEA COLLEGE

Spanish High School Diploma -

VICTORIAN SCHOOL OF LANGUAGES
Maria Pimentel Velasco