MARIA PIRES MARTINS
Capalaba,Australia
Summary
Compassionate support staff with a solid foundation in aged care and customer service. Proven ability to assist with dietary needs and meal preparation, ensuring a dignified dining experience for residents. Works collaboratively with teams to deliver high-quality care and maintain a safe, clean environment.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Team Member
Kmart Australia
Capalaba
04.2026 - Current
- Delivered friendly customer service in busy environment, enhancing customer experience..
- Replenished stock and maintained clean, organised areas to support efficient operations.
Volunteer Retail Assistant
Lifeline Shop
Capalaba
04.2025 - 04.2026
- Assisted customers with inquiries, handled merchandising, organized stock presentation, and managed donations for enhanced shopping experience.
- Operated cash register and processed customer transactions accurately.
- Ensured clean, organized work areas while facilitating daily operations for efficient service.
Support Staff Member
Bolton Clarke Capella Bay Residential Aged Care
Capalaba, QLD
07.2023 - 09.2023
- Accommodated residents' dietary requirements and preferences for varied food textures.
- Provided feeding assistance and emotional support to residents during meals.
- Followed food safety, hygiene and cleanliness procedures.
- Worked respectfully with residents, maintaining dignity and supporting individual needs.
- Worked cooperatively with aged care and food-service staff to deliver meals safely and efficiently.
- Managed daily tasks to ensure smooth operations.
Customer Service Officer
Westpac Banking Corporation
11.1997 - 12.2022
- Delivered professional customer service by resolving customer enquiries and complaints efficiently.
- Ensured accuracy, confidentiality, and attention to detail in all customer interactions.
- Trained and supported staff while ensuring adherence to compliance and safety procedures.
- Developed strong communication, teamwork and problem-solving skills over 25 years.
Activities Officer
Estia Health Residential Aged Care Facility
01.2011 - 01.2012
- Facilitated engaging activities to enhance social interaction and meet individual needs of elderly residents.
- Promoted active participation while honoring residents' choices and fostering their independence.
- Developed positive relationships using patience, empathy and effective communication.
- Collaborated with staff to create a welcoming atmosphere for residents.
- Formerly Rosevale Court
Education
Food Handler Certificate -
Express Online Training
Qld01-2026
Current First Aid Certificate -
LivCor
Qld10-2024
Certificate III in Individual Support (Aging) -
AMC Training And Consulting
Victoria Point, QLD09-2023
Higher School Certificate -
Chester Hill High School
01-1990
Skills
- Meal preparation
- Dietary management
- Assisted Meal Service
- Food Safety & Hygiene
- Dining setup
- Resident care
- Retail Operations
- Person-Centred Care
- Infection Control Awareness
- Customer Service
- Teamwork
- Reliability
- Communication
Certification
- Certificate III in Ageing Services — 2023 | Food Handler Certificate — 2026 | Current First Aid Certificate — 2025
Higher School Certificate, Chester Hill High School — 1990
Timeline
Team Member
Kmart Australia
04.2026 - Current
Volunteer Retail Assistant
Lifeline Shop
04.2025 - 04.2026
Support Staff Member
Bolton Clarke Capella Bay Residential Aged Care
07.2023 - 09.2023
Activities Officer
Estia Health Residential Aged Care Facility
01.2011 - 01.2012
Customer Service Officer
Westpac Banking Corporation
11.1997 - 12.2022
Food Handler Certificate -
Express Online Training
Current First Aid Certificate -
LivCor
Certificate III in Individual Support (Aging) -
AMC Training And Consulting
Higher School Certificate -
Chester Hill High School