Maria Ragusa

Inbound sales/Operations

Systems - SAP, Outlook, Excel, Microsoft word

- answer calls from internal and external customers

- process orders taken over the phone as well as orders sent via email

- process credits/ debits

- tracking orders by contacting warehouses and various carriers obtaining con notes and POD’s

- processing returns

- weekly reporting

• Systems- SAP, C4C, Outlook, Microsoft Excel
• Responded to customer requests for products, services, and company information.
• Developed customer service policies and procedures to meet and exceed industry service standards
• Processed customer service orders promptly to increase customer satisfaction
• Tracked customer service cases and updated service software with customer information.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Exhibited high energy and professionalism when dealing with clients and staff.

- System _. Cobalt, CRM, B2B & B2C inhouse corporate applications, SQL

- Website administration including content and customer upload and support

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.