MARIA RAHMAN
Melbourne,Victoria
Summary
Experienced customer service professional bringing 1 year of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about smartfreight regulations and standards.
Overview
2
2
years of professional experience
Work History
Logistics Associate
Bapcor Limited
08.2022 - Current
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Managed system support functions to set priorities and service levels expectations.
- Reported customer feedback to management.
- Verified accurate account invoicing through collaboration with accounting department.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Printed tickets, picked supplies and filled packages under tight deadlines.
Online Shopper
Woolworths Group
08.2022 - 02.2023
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Picked quality and accurate items for daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
PERSONAL SHOPPER
Woolworths Mascot
02.2022 - 08.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
BACHELOR’S - MICROBIOLOGY
LA TROBE UNIVERSITY
2024
HIGHER SECONDARY CERTIFICATE - undefined
VIQARUNNISA NOON SCHOOL & COLLEGE
2017
Skills
- Transportation and Logistics Coordination
- Operational Logistics
- Customer Experience
- Workload Delegation
- Logistics Documentation
- Document Generation
- Brand Loyalty
- Chemical Identification
- Critical Thinking
- Shipping Procedures
- Warehouse and Transportation Operations
- Client Relations
- Customer Service
- Dispatch Coordination
- Quality Control Analysis
- Shipping Documentation
- Database Maintenance
- Spreadsheet Tracking
- Safety Monitoring and Management
- Desktop and Laptop Computers
- Communications
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Urdu
Full Professional
Timeline
Logistics Associate
Bapcor Limited
08.2022 - Current
Online Shopper
Woolworths Group
08.2022 - 02.2023
PERSONAL SHOPPER
Woolworths Mascot
02.2022 - 08.2022
BACHELOR’S - MICROBIOLOGY
LA TROBE UNIVERSITY
HIGHER SECONDARY CERTIFICATE - undefined
VIQARUNNISA NOON SCHOOL & COLLEGE
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