Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Russo

Nundah,QLD

Summary

Operations manager with extensive experience, specializing in employee training and market research. Proven ability to enhance team collaboration and customer service while effectively managing budgets. Successfully drove project outcomes, ensuring high-quality results and client satisfaction. Committed to optimizing business performance and achieving exceptional results.

Overview

15
15
years of professional experience

Work History

Owner/Operations Manager

Shiny Solutions
Cairns, Qld
08.2023 - 05.2025
  • Managment of luxury airbnb and admin
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted market research and analyzed data to identify industry trends.
  • Created and managed budgets for travel, training, and team-building activities.

Deli Customer Service

New Farm Deli&Cafe
Brisbane
11.2020 - 05.2023
  • Deli customer service
  • Restocking shelves
  • Cashier
  • Coordinated with suppliers regarding purchase orders, returns, credits, and invoices.

Manager

Pavarotti's restaurant
Carseldine, Brisbane
01.2018 - 11.2020
  • Followed company procedures in order to satisfy customer expectations.
  • Stock ordering
  • Training staff
  • Operate POS system
  • Closing procedures

Assistant Manager

Il Locale restaurant
Rosalie, Brisbane
01.2017 - 01.2018
  • Addressed customer service inquiries and complaints promptly to ensure satisfaction.
  • Conducted thorough reviews of completed work for consistency, quality, and conformance.
  • Facilitated team meetings to analyze business results and convey new priorities.

Supervisor

Delizioso Restaurant
Bulimba, Brisbane
12.2014 - 10.2016
  • Barista
  • Assisted the manager on duty, helping with stock orders.
  • Closing procedures.
  • Training staff.

Restaurant Manager

Wine Bistro' "Porta Dei Merli"
Rimini, Italy
03.2010 - 09.2014
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Education

DIPLOMA OF ACCOUNTING -

I.T.C.A.M. Jaci
Messina ITALY
01-1995

QLD RSA -

CERTIFICATE 2 OF SOMMELIER -

Skills

  • Problem solving
  • Employee training
  • Market research
  • Customer service
  • Team collaboration

Languages

English
Professional
Italian
Native/ Bilingual
Spanish
Professional

Timeline

Owner/Operations Manager

Shiny Solutions
08.2023 - 05.2025

Deli Customer Service

New Farm Deli&Cafe
11.2020 - 05.2023

Manager

Pavarotti's restaurant
01.2018 - 11.2020

Assistant Manager

Il Locale restaurant
01.2017 - 01.2018

Supervisor

Delizioso Restaurant
12.2014 - 10.2016

Restaurant Manager

Wine Bistro' "Porta Dei Merli"
03.2010 - 09.2014

DIPLOMA OF ACCOUNTING -

I.T.C.A.M. Jaci

QLD RSA -

CERTIFICATE 2 OF SOMMELIER -

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Maria Russo