Maria Santos

• Delivered a premium guest experience in a high-volume casino environment, balancing exceptional customer service with strict game control
• Conducted table games with speed, accuracy, and integrity, ensuring full compliance with gaming regulations and procedures
• Managed high-value chip transactions with precision, maintaining accountability in a fast-paced, high-pressure setting
• Built rapport with a diverse range of patrons, guests, while maintaining professionalism and authority at the table
• Maintained strong situational awareness to identify and respond to irregularities, ensuring game integrity and security at all times

Support Worker

• Provided person-centred support to clients with disabilities, assisting with daily living activities while promoting independence and dignity
• Implemented individual support plans, adapting care approaches to meet behavioural, physical, and emotional needs
• Managed challenging behaviours using de-escalation techniques, maintaining a safe environment for clients and staff
• Maintained accurate, confidential documentation and communicated effectively with families and multidisciplinary teams to ensure consistent care

OHS Admin Assistant

• Supported workplace safety initiatives by assisting in incident investigations and recommending preventative actions
• Maintained accurate and up-to-date OHS documentation, improving compliance and record accuracy
• Assisted in internal audits and compliance checks, ensuring alignment with regulatory requirements
• Collaborated with team members to promote a proactive safety culture across the workplace

• Delivered fast and efficient service in a high-volume pub environment, managing multiple tables under pressure
• Handled customer orders, enquiries, and complaints professionally, ensuring a positive customer experience

• Assisted with daily bakery operations including food preparation, stock rotation, and product display
• Provided customer service and maintained hygiene standards in accordance with company policies