Maria Sauvao
Guildford West,NSW
Summary
Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Dowell Windows and Doors
Smithfield
10.2022 - 12.2023
- Organized client meetings to provide project updates.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Provided customer service to ensure client satisfaction.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Prepared and maintained accurate records and reports on services provided and client progress.
- Provided support to field technicians during service visits when necessary.
- Handled incoming calls and inquiries from customers regarding services offered.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Coordinated service schedules and appointments with clients.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided support and guidance to clients, navigating them through service options.
- Prepared monthly reports summarizing current service activities.
- Obtained purchase order information to invoice work orders.
- Managed scheduling of appointments and service calls to meet client needs.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Monitored operations and reviewed records and metrics to understand company performance.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Provided labor resources to support engineers and technicians for large and small projects.
- Developed procedures for tracking customer feedback on services received.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored service delivery and client satisfaction, implementing improvements as necessary.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Factory Hand
Dowell Windows and Doors
Smithfield
03.2022 - 10.2022
- Operated machinery to produce parts according to specifications.
- Organized finished products and materials for storing, shipping and processing.
- Troubleshot equipment problems to repair or report diagnostics.
- Installed new awnings over windows and doors when necessary.
- Inspected all windows for damage prior to cleaning.
- Repaired weather stripping around windows to ensure airtight seal.
- Replaced broken panes of glass in doors and windows.
- Hung doors and windows according to manufacturer's specifications.
- Assisted in the installation of windows and doors.
- Installed windows, doors, cabinets, countertops, trim molding, baseboards.
- Reported leaking water, broken windows and fire hazards.
- Sealed cracks and crevices around windows, doors, baseboards.
- Applied sealant around doors and windows where needed.
- Tested installed windows for airtightness and energy efficiency.
St Vincent
Assign Blue
Auburn , NSW
04.2021 - 04.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Met merchandise processing standards and maintained organized and accessible work area.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
Network Marketer
Juice plus
Guildford West, NSW
06.2019 - 06.2020
- Managed client marketing strategies and product promotion campaigns.
- Organized development and implementation of diverse marketing campaign collateral, including videos, social media posts and blogs.
- Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
- Created innovative and unique product branding strategies.
- Developed scripted ad content to enhance client marketing strategies.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Engaged with social media followers and promoted products and events through giveaways and promotional sales.
Spotless Ensign
Bryan
North Rocks, NSW
02.2015 - 12.2015
- Set up and tended equipment with machine operators to complete runs.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Sorted and packaged products to prepare for processing or shipment.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
Education
High School Diploma -
Papakura High School
Auckland New Zealand10.2013
Skills
- Customer service focus
- Merchandising
- Friendly and outgoing
- Resourceful nature
- Safety mindset
- Problem solving strength
- Performance improvements
- Employee development
- Processing payments
- Stock management
- Money handling
- Retail sales
- Teamwork
Timeline
Service Coordinator
Dowell Windows and Doors
10.2022 - 12.2023
Factory Hand
Dowell Windows and Doors
03.2022 - 10.2022
St Vincent
Assign Blue
04.2021 - 04.2021
Network Marketer
Juice plus
06.2019 - 06.2020
Spotless Ensign
Bryan
02.2015 - 12.2015
High School Diploma -
Papakura High School