Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Maria Serralheiro

Bicton,WA

Summary

My objective is to look for an organization/company where I can gain knowledge and upgrade my skills, promote quality products and services, meet the consumer’s/ client requirement and satisfaction, on a long-term basis who is looking for an older more experienced, hardworking detail-oriented team player. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Hearing life
Fremantle, W.A
11.2012 - 10.2014
  • Opening and closing clinic, helping patients with paperwork, filing, answering calls and greeting clients face to face, making appointments, end of day cashier balancing.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Educated customers on products and services offered by the company.
  • Resolved customer issues in an efficient and timely manner.
  • Processed payments from customers using point of sale systems.
  • Collaborated with other departments within the organization on various projects.

Postal Service Officer

Australia post
Rockingham, W.A
11.2011 - 12.2012
  • Attending to all customers, data entry, ensuring mail and documents are processed properly and efficiently.
  • Managed cash register transactions accurately throughout each shift.
  • Attended training sessions on new procedures or equipment updates.
  • Responded promptly to customer complaints or issues regarding their orders.
  • Ensured that all items were correctly labeled with destination information.
  • Stocked shelves with stamps and other related products regularly.
  • Assisted customers with completing forms, such as change of address or package tracking requests.
  • Prepared parcels for shipping according to weight and size specifications.

RETAIL AND CUSTOMER SERVICE

FARRINGTONS DRY CLEANERS
Spearwood, W.A.
06.2011 - 10.2011
  • Attending to all customers, ordering, data entry organizing distribution
  • Processed online orders for pick-up or delivery.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Operated point-of-sale systems efficiently while adhering to cash handling protocols.
  • Assisted customers in the checkout process, including bagging items and processing payments.

ALLROUNDR

MELVILLE SUPER BOWL
Melville, W.A.
02.2011 - 06.2011
  • Attending to all customers, in front desk, as well as kiosk, booking lanes and parties, table service, kitchen, food preparation, cleaning, serving coffee and food.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

ADMIN ASSISTANT

IBM INTERNATIONAL
Lisbon, Portugal, 1050 - 191
08.2008 - 10.2010
  • General office duties, ensuring all employees had the necessary office supplies, managing office supplies organizing meetings and meeting rooms for business meetings and other company meetings, booking hotel rooms and air trips for company CEO’s, ordering office equipment, managing company fleet and the detailing of the same.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed office supplies inventory and placed orders when necessary.
  • Compiled data from various sources into organized reports for review by management team.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.

Education

Diploma of Youth work and community services - Family And Community Services

Strategix College
Rockingham, WA
02-2016

High school, Level 2 Australian standard at the time - Year 11

12.1989

Skills

  • Inventory Organization
  • Organizing Displays
  • Stock Checking
  • Stocking and Restocking shelves
  • Answering Customer Questions
  • Greet Customers
  • Communicating with Other Stores, Buyers or clients
  • Explaining Products to Customers
  • Listening to Customer Complaints
  • Customer Satisfaction
  • Customer Service
  • Listening to and Solving Customer Complaints
  • Recommending Products to Customers
  • Adaptability
  • Attention to detail
  • Collaboration
  • Communication
  • Creativity
  • Decision making
  • Empathy
  • Leadership
  • Information Technology
  • Service Recommendations
  • Inbound Call Management
  • Data Entry
  • Logistics Coordination

Affiliations

I have various interests and I am currently working on a book which I intend to publish, I love karaoke as well as reading and painting or other arts and crafts in my spare time.

Languages

Portuguese
Native/ Bilingual
Spanish
Professional
Italian
Limited
Arabic
Elementary

Timeline

Customer Service Officer

Hearing life
11.2012 - 10.2014

Postal Service Officer

Australia post
11.2011 - 12.2012

RETAIL AND CUSTOMER SERVICE

FARRINGTONS DRY CLEANERS
06.2011 - 10.2011

ALLROUNDR

MELVILLE SUPER BOWL
02.2011 - 06.2011

ADMIN ASSISTANT

IBM INTERNATIONAL
08.2008 - 10.2010

Diploma of Youth work and community services - Family And Community Services

Strategix College

High school, Level 2 Australian standard at the time - Year 11

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Maria Serralheiro