Maria Simmons
Dayton,WA
Summary
Dedicated support worker with strong skills in patient services, communication, and empathy. Proven ability to develop individualized care plans and enhance client engagement through effective problem-solving and attention to detail. Results-driven professional with extensive experience in patient services and team management. Known for implementing positive behavior support strategies and facilitating communication among clients, families, and healthcare professionals to ensure optimal care and support.
Overview
16
16
years of professional experience
Work History
Support Worker
Origin Support Services
Joondalup , WA
10.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed individualized care plans in collaboration with healthcare professionals.
- Facilitated communication between clients, families, and support staff.
- Monitored client health and reported changes to relevant personnel.
- Implemented positive behavior support strategies to enhance client engagement.
- Provided emotional support and companionship to clients in various settings.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Developed positive relationships with service users and maintained professional boundaries at all times.
Medical Receptionist Manager
ARGERA Center
Joondalup, WA
02.2014 - Current
- Liaised with patients, addressed inquiries, handled theatre charts and answer billing questions to provide outstanding customer care.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
- Liaised between patient and doctor, making sure patients medical history is correct.
Support Worker
PeopleWhoCare
Guilford WA 6055, WA
01.2021 - 10.2023
- Assisted clients with daily living activities and personal care needs.
- Supported individuals in community engagement and social activities.
- Documented client progress and reported observations to healthcare professionals.
- Facilitated communication between clients and their families regarding care concerns.
- Implemented safety protocols to ensure a secure environment for clients.
- Monitored client behavior and provided emotional support when needed.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Sales Manager
Strandbags
Mirrabooka, Western Australia
03.2009 - 11.2011
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
Education
High School Diploma -
MT Lawley High School
Western Australia12.1996
Skills
- Patient services
- Theatre notes
- File and data retrieval systems
- scheduling and calendar management
- Accounts payable and receivable
Education and Training
other
References
Nicola Nelson, Service Delivery Manager (Origin Support Services), 0413 616 912
Rita Quin
Ritaq25@gmail.com 047-871-2385
Clinical Nurse Manager, Argera Centre
Personal Reference
Jacky Fisher 0413 958 693
Timeline
Support Worker
Origin Support Services
10.2023 - Current
Support Worker
PeopleWhoCare
01.2021 - 10.2023
Medical Receptionist Manager
ARGERA Center
02.2014 - Current
Sales Manager
Strandbags
03.2009 - 11.2011
High School Diploma -
MT Lawley High School
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