Maria Spanoudakis

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Thorough knowledge and understanding regarding fashion trends.
• Achieving KPI.
• Ability to work effectively in a fast paced environment.

• Co-writing centre's philosophy and extensive documentation, particularly those relating to policy and best practice.

● Liaising with a wide range of stakeholders to discuss budgets and revenue.

● Organising and initiating excursions and incursions through extensive communication with the wider community.

● Collaborating with adults and children to provide safe and educational experience.

● Building relationships and communicating with parents to provide best learning environment for children.

● Developed and implemented engaging experiences to keep learner attention.

● Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.

● Boosting cultural awareness by incorporating children's literature from a range of cultures.

● Maximized performance by monitoring daily activities and mentoring team members and initiating performance strategies.

● Responsible for the Opening and Closing of the centre.

● Delegating roles and responsibilities to fellow educators.

● Superior communication and interpersonal skills.

● Efficient in providing a safe and encouraging environment.

● Extensive time management and organisational strategies.

● Completing and editing written documentation.

● Operating centre tours for prospective families and interviewing potential job applicants.

● Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

● Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.

● Taking note of materials and ordering stock accordingly.

● Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

● Assisted teachers with classroom management and document coordination to maintain positive learning environment.

● Extensive time management and organisation skills.

● Taking minutes in a confidential and professional manner.

• Supported student learning objectives through personalised and small group assistance.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
• Maintained a well-organised reception area with updated materials, contributing to a welcoming environment for visitors.

● Assisted customers with prompt and polite support in-person and via telephone.

● Used consultative sales techniques to understand customer needs and recommend relevant products and services, thus driving and increasing revenue.

● Established rapport with customers using active listening and interpersonal skills.

● Managed efficient cash register operations.

● Recommended complementary purchases to customers, increasing revenue.

● Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

●Created inviting environment for customers by maintaining store organisation and cleanliness.