Summary
Overview
Work History
Education
Skills
Drivers Licence
Telephone
Cover Letter
References
Timeline
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Maria Stewart

Engadine,NSW

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Logistics industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service

OneStop
12.2022 - Current
  • Consolidations of accounts
  • Emphasized fast, friendly customer service.
  • Handled customer service inquiries in an efficient manner while providing excellent customer service.
  • Ensured that customer service standards were met by providing excellent customer service skills.

Customer Service

Dp World logistics
01.2022 - 12.2022
  • Maintenance and repair, Container Control, Coordinating with the Major Shipping lines, Involved in the billing process
  • Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance to customer service staff in resolving complex customer service issues.
  • Leading and managing customer service teams to ensure achievement of customer service goals.

Customer Service

M and J Chickens
09.2019 - 12.2021
  • Sales, Accounting
  • Developed relationships with customers by providing excellent customer service.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Resolved customer complaints promptly and effectively.

Customer Service

Optus
01.2014 - 01.2021
  • Data entry, Sales, Stock take, Opening and closing of store
  • Monitored monthly customer service metrics for each customer service associate.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Trained new customer service representatives on product knowledge and customer service techniques.
  • Maintained high standards of customer service.
  • Handled escalated customer service matters professionally.

Education

Completed HSC at Engadine High School -

Hospitality Food and Beverage Cert 3 -

First Aid -

RSA CCH10706617 -

Get into VET an introduction to Tourism and Events -

Skills

  • Customer service skills and experience
  • Acknowledged for providing an excellent level of service, focusing on;
  • Developing working relationships, maintaining regular contact
  • Recognised by clients as being reliable, honest, and hard-working
  • Being readily available to handle problems and queries
  • Experienced in sourcing and developing new customers
  • Able to articulate matters in simple terms
  • Confident and effective negotiation abilities
  • Jira, Confluence, Zendesk, and Mondaycom

Drivers Licence

Currently hold a Standard Australian Drivers Licence

Telephone

0422 055 708

Cover Letter

My name is Maritsa, I’m seeking full time employment and a change of pace in my career. I would like to think of myself as a friendly, ambitious person who devotes herself to her work. I have willingness to learn and hope you will consider myself as a possible candidate.

References

  • Optus Engadine, Emmanuel Chrisafis, 0401 851 606
  • M & J Chickens, Pauline, 0401 742 001
  • Dp World Logistics, Jay Kelcey, 0433 479 203

Timeline

Customer Service

OneStop
12.2022 - Current

Customer Service

Dp World logistics
01.2022 - 12.2022

Customer Service

M and J Chickens
09.2019 - 12.2021

Customer Service

Optus
01.2014 - 01.2021

Completed HSC at Engadine High School -

Hospitality Food and Beverage Cert 3 -

First Aid -

RSA CCH10706617 -

Get into VET an introduction to Tourism and Events -

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Maria Stewart