Maria Tania
Blackburn,VIC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Nando's Restaurant. Proven ability to resolve conflicts and enhance team communication while maintaining high standards. Recognized for multitasking and organization, ensuring efficient operations in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Front of House Employee and Cheft Assistant
Bed Bath N' Table
Hawthorn, VIC
01.2024 - 05.2026
- Provided exceptional customer service, ensuring a welcoming environment for all guests.
- Managed front desk operations, handling inquiries efficiently.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Assisted in meal preparation, ensuring adherence to recipes and presentation standards.
- Supported head chef in managing inventory, including ingredient ordering and stock rotation.
Cleaner
Jim Cleaning
Ringwood, VIC
01.2022 - 02.2024
- Maintained cleanliness and sanitation standards in various environments, ensuring safety compliance.
- Utilized commercial cleaning equipment for efficient floor care and maintenance tasks.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Cleaner
Consolidated Communications
Box Hill, VIC
04.2019 - 01.2023
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
All Round General Laborer
Poppy's Thai Reastaurant
Ringwood, VIC
05.2015 - 03.2018
- Maintained clean and organized workstations, promoting efficient workflow during peak hours.
- Responded promptly to customer inquiries, providing friendly service and resolving issues efficiently.
- Trained new staff on operational procedures and safety protocols to ensure effective onboarding.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Assisted in food preparation, maintaining high-quality presentation and taste consistency.
Manager
Nando's Restaurant
Ringwood, VIC
01.2014 - 03.2018
- Established communication protocols to streamline information flow within teams.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Compile a duty roster/schedule.
- Corresponded with clients through email, telephone, or postal mail.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Assisted in food preparation, maintaining high-quality presentation and taste consistency.
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
Education
Certificate IV - Accounting
Box Hill Institute of TAFE
Melbourne, VIC06-2016
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Attention to detail
- Time management
- Punctuality and reliability
Timeline
Front of House Employee and Cheft Assistant
Bed Bath N' Table
01.2024 - 05.2026
Cleaner
Jim Cleaning
01.2022 - 02.2024
Cleaner
Consolidated Communications
04.2019 - 01.2023
All Round General Laborer
Poppy's Thai Reastaurant
05.2015 - 03.2018
Manager
Nando's Restaurant
01.2014 - 03.2018
Certificate IV - Accounting
Box Hill Institute of TAFE