MARIA TAPIA
KEILOR DOWNS,VIC
Summary
I’m a self-motivated and highly organised individual who works well in a team environment with little or no supervision. I have 10 years of administration experience and specialised in customer service and procurements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
VOLUNTEER SUPPORT WORKER
The Amigos Elderly Group
01.2021 - Current
- Reading to the Elderly
- Writing personal cards or letters
- Providing companionship
OFFICE ASSISTANCE/ SALES SUPPORT
Poultry Palace
11.2023 - 03.2024
- Company Overview: Poultry Palace took part in the Tennis Australia, this was a special way to treat this new project
- Liasing with mayor restaurant and butchers
- Receiving and inputting of invoices into our accounts payable system
- Dealing with vendors (e.g
- Hazeldene’s and Ingham chicken Suppliers) for deliveries of their products into site
- Communicating with Customers on ETA of delivery of products
- Manifesting and emailing booking of Cold Express Trucks and in house Couriers
- Uploading staff hours into system
- Customer service and staff
- Poultry Palace took part in the Tennis Australia, this was a special way to treat this new project
ADMINISTRATION CLERK
Toll Global
03.2016 - 12.2020
- Answering phones
- Receiving and inputting of invoices into Oracle
- Inducting vendors into worksite
- Communicating with customers (predominantly banks, solicitors, and conveyors) regarding delays of couriers, missing parcels
- Updating the database with contact details of customers
- Receipt and dispatch of spare parts for Nokia
- Sorting mail
- Attending to email
- Ordering supplies of consumables and office supplies as needed
- Attending to all OH&S matters
TEAM LEADER – SPECIALISED SERVICES
Toll Global
01.2006 - 03.2016
- Updating delivery schedules
- Updating customers data
- Ensuring all satchels are in good condition and the weight did not exceed the legal lifting limits
- Giving direction to the team in respect to sorting products by customers ensuring that the products left the site at the correct time
- Sorting incoming parcels into satchels ready for pickup and delivery by couriers
Education
CERTIFICATE III -
WORK HEALTH AND SAFETY
01.2017
Skills
- Good customer service skills
- Team Player
- Willing to go over and beyond requirements
- Willing to learn and expand knowledge
- Able to explain things to others
- Spanish (speak, write, read)
Certification
Full driver’s license
References
WILL BE PROVIDED UPON REQUEST
Hobbies and Interests
- Supporting Female Soccer – Laverton Club
- Supportive of my Chilean Culture and Immigration
Timeline
OFFICE ASSISTANCE/ SALES SUPPORT
Poultry Palace
11.2023 - 03.2024
VOLUNTEER SUPPORT WORKER
The Amigos Elderly Group
01.2021 - Current
ADMINISTRATION CLERK
Toll Global
03.2016 - 12.2020
TEAM LEADER – SPECIALISED SERVICES
Toll Global
01.2006 - 03.2016
CERTIFICATE III -
WORK HEALTH AND SAFETY