Maria Tassone
Hampton Park,VIC
Summary
Highly motivated and customer-orientated professional seeking a flight attendant position to utilize my exceptional interpersonal skills. In addition the dedication to safety, and passion for providing outstanding service to passengers. Capable and reliable person, passionate about serving customers well while exceeding customers expectations and maintaining poise and sense of humour in demanding situations. Strong history of exceptional service in all areas and establishments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
World Gym Coomera
01.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated organizational skills and professionalism in the fitness centre setting.
- Handled cash transactions and maintained sales and payments records accurately.
Bartender Supervisor
Hollywood Showgirls
09.2022 - 06.2023
- Provided excellent customer service in high energy environment.
- Maintained impeccably clean, attractive and well stocked bar area.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Explained daily specials and beverage promotions to exceed daily sales goals
Manager
Lovisa
09.2019 - 09.2022
- Oversaw daily store operations as well as managed team of staff and ensured exceptional customer service.
- Developed strong communication and leadership skills while handling diverse responsibilities.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught Junior employees how to meet operational and sales goals with proactive strategies.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Waitress
La Porchetta
09.2017 - 07.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Bartender
Love Nightlife
09.2019 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Office Assitant
CMI Accessories
11.2015 - 04.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Flight Attendant - Flight Attendance
Learning Cloud - Cabin Crew Direct;
Sydney, NSW07.2023
High School Diploma -
Nerang State High School
Nerang, QLD12.2014
Skills
- Excellent communication and interpersonal abilities
- Strong problem-solving and conflict resolution skills
- Adaptable and quick leaner, capable of handling dynamic situations
- Committed to ensuring passenger safety and well-being
- Administer First Aid and CPR knowledge
- Excellent knowledge of Food and Beverage Service
- Cleanliness and Sanitation Standards 100%
Certification
- CPR and First Aid Certification
- Responsible Service of Alcohol (RSA) Certification
Timeline
Receptionist
World Gym Coomera
01.2023 - 07.2023
Bartender Supervisor
Hollywood Showgirls
09.2022 - 06.2023
Manager
Lovisa
09.2019 - 09.2022
Bartender
Love Nightlife
09.2019 - 01.2021
Waitress
La Porchetta
09.2017 - 07.2021
Office Assitant
CMI Accessories
11.2015 - 04.2018
Flight Attendant - Flight Attendance
Learning Cloud - Cabin Crew Direct;
High School Diploma -
Nerang State High School
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