Maria Teo-Sila
Whalan
Summary
Dedicated and organized administrative professional - offering excellent communication, planning and prioritization skills demonstrated through more than 10 years of performance. Very highly skilled at drafting reports and business correspondences and mail, managing systems and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Team Leader
DB SCHENKER
08.2022 - Current
- Manage and oversee operations for both accounts for its Inbound and Outbound
- Manage Inventory Movements of existing and new items of both accounts
- Manage and operate the use of systems (NGW for order processing, Inbound – SBO for Purchase Orders, Orders Despatch - FedEx/TNT system for Labelling and Despatch)
- Reports to Operations Manager and liable to provide weekly status reports on Inbound, Outbound, Inventory and arising/emerging issues.
Administration Assistant
Labour Power Recruitment Services via DB Schenker
11.2021 - 08.2022
- Update all systems: DB Schenker NGW System, Philips Order Management System (OMS) both in order processing and Returns
- Report to Supervisor & Manager on daily work targets & work status report on orders consolidated and shipped.
Administrative Support Assistant
Frontline Human Resources via Airlite Windows Pty Co Ltd
- Organized, logically ordered and scanned all service jobs from 2018 back to 5 years including purchase orders and SPO Investigation cases
- Ensured all service jobs are numbered in batches, scanned, linked and transferred to the Smart Client System
- Quality Assurance of Batches Transfer is checked across the Superiors of the Company through the system update.
Administrative Support Officer
Kelly Recruitment Services New Zealand via Ministry of Business Innovation & Employment/Immigration Services Unit
01.2016
- Monitor the Christchurch Inbox for all mails and distribute to designated immigrations officers and managers
- Daily submission of medical reports of all clients using the EZY-Meds and police reports by utilising the Application Management System (AMS) and prompt requirement to update all respective Immigration Officers and the AMS system
- Achieved complete customer satisfaction by greeting and resolving visa related issues of users
- Assess/Categorize/Sort and Distribute to next line of assessing team all receipt immigration visa applications on daily basis
- Delivered 50 to 70 mails to courier and post office on daily routine.
Receptionist/Customer Service Assistant
Kelly Recruitment Services New Zealand via Linwood Law Firm
01.2016
- Ensured appointments and meetings are organised and booked in for all clients
- Distribute all confirmed bookings to solicitors’ prior appointment dates of all clients
- Daily check/update and organise daily calendar for all events.
Principal Analyst
Ministry of the Prime Minister & Cabinet
01.2011 - 01.2015
- Responsible for providing strategic analyses on major policy submissions and submitting sound policy advice to the Prime Minister on current and emerging policies through Ministerial briefings/policy briefs
- This is one of the core functional responsibilities of the Policy Implementation and Monitoring Unit (PIMU).
Project Coordinator - Labour Law Reform
Ministry of Commerce Industry & Labour
01.2008 - 01.2011
- Responsible for the overall coordination and monitoring of the Project: ‘Review of the Labour and Employment Act 1972’
- This responsibility covers the management and liaison with working partners on labour issues proposed for changes reference to diverse industrial disputes that were marked silent in the reviewed labour Act and to include core ratified labour conventions.
Senior Labour Inspector
Ministry of Commerce Industry & Labour
01.2006 - 01.2011
- Responsible for the conduct of workplace inspections in line with administered Labour legislations
- In this role, it requires the conduct of investigations on reported industrial disputes and provide recommendations
- Oversee the work of the subordinate labour inspectors and provide quarterly reports on the cases being investigated.
Fair Trading Officer
Ministry of Commerce Industry & Labour
01.2001 - 01.2006
- Responsible for the analyses, investigation and reporting on consumer complaints received via face-to-face mode or telephone
- This role covers the conduct of research work into consumer issues for policy review and issues where needs to be addressed for trader/consumer management.
Secondary School Teacher
Ministry of Education Sports and Culture
01.1999 - 01.2001
- Responsible for teaching English and Science to senior and junior level classes
- This responsibility covers the teaching of Physical Education for sporting activities
- Prepare and submit lesson plans to the school principal for comments and approval beforehand.
Education
Postgraduate Diploma in Governance -
University of the South Pacific
01.2005
Bachelor’s degree in arts (History/Science) -
National University of Samoa
01.2001
Diploma of Government (Project Management) -
Victoria University, Australia
01.2012
Diploma in Business Administration BSB40515 -
Kingswood College, TAFE NSW Western Sydney Institute
01.2019
Certificate IV in Business Administration BSB40515 -
Mt Druitt College, TAFE NSW Western Sydney Institute
01.2018
Certificate III in Business Administration BSB30415 -
Mt Druitt College, TAFE NSW Western Sydney Institute
01.2017
TAA40104 Certificate IV IN Training and Assessment -
Innovative Business Training, New Zealand
01.2012
Skills
- Strategic Planning in corporate/divisional plans aligning with policies and legislations achieving performance targets
- Extensive experience in the provision of policy advice Proven critical analytical experience within the public sector
- Excellent written and oral communication skills Skilled in communicating complex information to diverse stakeholders, customers and networking partners
- Strong leadership skills with the ability to lead and motivate teams and individuals to exceed personal and company/organizational goals Management of staff performance, review, discipline, training and teams with a diverse range of roles and functions
- Extensive project management experience and ability in leading and advising flagship projects to successful conclusion Exceptional knowledge of models and strategies to deliver successful project outcomes Extensive experience in the scoping, development and implementation of flagship projects
- High exception skills in document management in the administration of processes, records, referrals, correspondence and systems in place, ensuring accuracy of information is provided
- Advanced relationship management skills with the ability to interact with diverse range of people
- Computer and Microsoft Software Program literate
- Strong dedication to service delivery
Affiliations
- Former Secretary of the Women Church Group, Methodist Church Parish, 2007 – 2011
- Former Youth President for Parish of Methodist Church, 2005 - 2009
- Volunteering member as a Special Religious Education Teacher, Holy Family Parish, Emerton NSW, 2020 - 2022.
Professional Development
- Certificate of Attainment in NGW (NexGenWMS) Functional Training, DB SCHENKER Contract Logistics (Online Modules - India & Singapore), Australia, September 2023.
- Certificate of Recognition: Improving Policy Development & Co-ordination Reform Programme, New Zealand.
- Effective Leaders & Empowering People Samoa In-country Training Programme, Samoa.
- Time & Self-Management, Ministry of Foreign Affairs & Trade, Samoa.
- Procurement Training on National Tenders Board, Manual, & Standard Bidding Documents, Ministry of Finance, Samoa.
- IALI 2008 Conference International Association for Labour Inspection, Adelaide Australia.
Hobbies and Interests
- My children and family
- My culture and religion
- Participating in sports and recreational activities
- Support and contribute to local community events and initiatives
High participating in sports and recreational activities
Sports like netball, basketball
Camping
Gardening
Fishing
Community Outing
Singing/karaoke
Timeline
Team Leader
DB SCHENKER
08.2022 - Current
Administration Assistant
Labour Power Recruitment Services via DB Schenker
11.2021 - 08.2022
Administrative Support Officer
Kelly Recruitment Services New Zealand via Ministry of Business Innovation & Employment/Immigration Services Unit
01.2016
Receptionist/Customer Service Assistant
Kelly Recruitment Services New Zealand via Linwood Law Firm
01.2016
Principal Analyst
Ministry of the Prime Minister & Cabinet
01.2011 - 01.2015
Project Coordinator - Labour Law Reform
Ministry of Commerce Industry & Labour
01.2008 - 01.2011
Senior Labour Inspector
Ministry of Commerce Industry & Labour
01.2006 - 01.2011
Fair Trading Officer
Ministry of Commerce Industry & Labour
01.2001 - 01.2006
Secondary School Teacher
Ministry of Education Sports and Culture
01.1999 - 01.2001
Administrative Support Assistant
Frontline Human Resources via Airlite Windows Pty Co Ltd
Postgraduate Diploma in Governance -
University of the South Pacific
Bachelor’s degree in arts (History/Science) -
National University of Samoa
Diploma of Government (Project Management) -
Victoria University, Australia
Diploma in Business Administration BSB40515 -
Kingswood College, TAFE NSW Western Sydney Institute
Certificate IV in Business Administration BSB40515 -
Mt Druitt College, TAFE NSW Western Sydney Institute
Certificate III in Business Administration BSB30415 -
Mt Druitt College, TAFE NSW Western Sydney Institute
TAA40104 Certificate IV IN Training and Assessment -
Innovative Business Training, New Zealand
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