Summary
Overview
Work History
Education
Skills
Availability
Languages
References
Timeline
Generic

Maria Valenzuela

Lalor,Australia

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Skilled in inventory management and problem-solving, I excel in teamwork and fostering positive customer experiences. Demonstrated ability to improve operational efficiency and customer retention, making me a valuable asset to any sales team.

Overview

5
5
years of professional experience

Work History

Retail / Sales Associate

Michael's Deli
Melbourne, Australia
09.2023 - 12.2024
  • Greeted each customer warmly and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Monitor inventory levels and restock products as needed.
  • Work collaboratively with the team to ensure a smooth workflow.
  • Assisted in training new employees on proper use of equipment and safety protocols.

Retail / Sales Associate & Manager

Surena Bakery and Pastry
Chile
11.2019 - 09.2022
  • Managed daily operations, including scheduling, budgeting, and inventory control.
  • Oversaw food preparation, ensuring adherence to quality and hygiene standards.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Delivered excellent customer service and resolved customer concerns.

Education

Certificate III - Individual Support (Aged Care & Disability)

Greenwich College
Melbourne, VIC
03-2025

General English Course -

Greenwich College
Melbourne, VIC
08-2023

Secondary School Certificate -

Pedro De Valdivia
Chile
11-2019

Skills

  • Customer service
  • Time management
  • Friendly and outgoing
  • Teamwork and collaboration
  • Reliability and punctuality
  • Relationship building
  • Problem-solving
  • Positive and professional

Availability

Available for immediate start. Flexible with working hours, including weekends and public holidays.

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Retail / Sales Associate

Michael's Deli
09.2023 - 12.2024

Retail / Sales Associate & Manager

Surena Bakery and Pastry
11.2019 - 09.2022

Certificate III - Individual Support (Aged Care & Disability)

Greenwich College

General English Course -

Greenwich College

Secondary School Certificate -

Pedro De Valdivia

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Maria Valenzuela