Maria Valoia
Melbourne
Summary
Dynamic customer service professional with a proven track record at The Warehouse Ltd, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and data entry, I consistently enhance satisfaction rates through informed recommendations and effective problem-solving, ensuring timely and accurate order fulfillment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Warehouse Ltd Lower Hutt
08.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Z Station Ltd
01.2022 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Warehouse Worker
Vitaco
07.2021 - 11.2021
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Reduced waste, implementing recycling procedures for packaging materials.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
Warehouse Worker
EDL Ltd
01.2021 - 06.2021
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Warehouse Worker
PMP Limited
03.2020 - 09.2020
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Education
No Degree - Tourism And Travel Management
BEST PACIFIC INSTITUTE
Manukau Auckland10-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Microsoft Excel
Timeline
Customer Service Representative
The Warehouse Ltd Lower Hutt
08.2022 - 10.2023
Customer Service Representative
Z Station Ltd
01.2022 - 07.2022
Warehouse Worker
Vitaco
07.2021 - 11.2021
Warehouse Worker
EDL Ltd
01.2021 - 06.2021
Warehouse Worker
PMP Limited
03.2020 - 09.2020
No Degree - Tourism And Travel Management
BEST PACIFIC INSTITUTE
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