Maria Varvari
Darwin,NT
Summary
Outgoing Customer service with 4-year background in Customer service roles. Familiarity with loss prevention techniques and proficiency in POS and register systems. Energetic self-starter with outstanding active listening abilities. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Friendly and engaging with a history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. I also love working and communicating with my customers and coworkers daily and understanding their needs. Motivated and reliable with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Hungry Jacks
11.2019 - 09.2021
- Maintained cleanliness and presentation of the stock room and production floor
- Processed credit card, and gift certificate payments in electronic computer systems
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution
- Bagged and boxed sold merchandise per customer's request
- Maintained work area and kept cash drawer organized
- Cleaned and stocked front-end areas
- Handled food with safety.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Utilized POS system to handle customer cash and credit card transactions.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Waitress
Halikos Group
10.2021 - 12.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep the dining room and work areas clean.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents and liability to restaurants.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Informed customers about daily and seasonal specials.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Processed orders and sent them to kitchen employees for preparation.
- Ran room service orders in the hotel rooms with speed and accuracy
Waitress
Stoked Hills Bar
05.2022 - 10.2022
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents and liability to restaurant/bar.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep the restaurant/bar working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Volunteer
Greek Glenti
06.2023 - 06.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Cultivated a strong network of providers delivering necessary assistance to the Greek community.
- Managed serving and making drinks and coffees to customers for the event.
- Met and collaborated with new people and made good connections.
Casual Team Member
The Souvlaki Grill And Chill
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained a productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Processed customer transactions using cash register till.
- Engaged in conversation with customers to ascertain needs.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted stock clerks in lifting, sorting and moving freight to appropriate stockroom, floor or aisle area.
- Addressed and resolved customer complaints politely and professionally.
- Provided the store with innovative ideas to improve cleanliness and maximise work production.
Education
High School Diploma -
Darwin High School
Darwin City, NT11.2023
Skills
- Product knowledge
- Sales and promotions
- Customer service
- Payment processing
- Money management
- Credit and cash transactions
- Customer Assistance
- Issue resolution
Additional Information
- A holder of a Darwin NT License
- An Australian Citizen
- Responsible Service of Alcohol (RSA) license
Languages
Greek
Native or Bilingual
Timeline
Casual Team Member
The Souvlaki Grill And Chill
08.2023 - Current
Volunteer
Greek Glenti
06.2023 - 06.2023
Waitress
Stoked Hills Bar
05.2022 - 10.2022
Waitress
Halikos Group
10.2021 - 12.2021
Customer Service Cashier
Hungry Jacks
11.2019 - 09.2021
High School Diploma -
Darwin High School