Maria Wolrige
Toowoomba,Australia
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
34
34
years of professional experience
Work History
ADMINISTRATION RECEPTIONIST
Toowoomba Wholesale Distributors (TWD)
Toowoomba, QLD
11.2023 - Current
- Greeted and assisted customers with inquiries and service requests.
- Managed incoming calls and directed them to appropriate staff members.
- Performed data entry tasks to update customer records in the system.
- Collaborated with colleagues to improve office procedures and workflows.
- Ensured cleanliness and organization of the reception area at all times.
- Ensured that all areas were kept clean and tidy at all times.
- Compiled reports from various sources for management review.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Kept track of inventory levels of office supplies and placed orders when necessary.
- Performed clerical duties such as typing correspondence and preparing documents.
- Processed payments received by cash or credit card transactions accurately.
- Provided administrative support such as photocopying, faxing, scanning, mailing, and other related tasks.
- Maintained an organized filing system for documents and records.
- Handled confidential documents in accordance with established guidelines.
- Assisted with daily office needs including ordering supplies and materials.
- Responded promptly to inquiries from staff members regarding office procedures.
- Greeted and welcomed visitors, clients, and customers in a professional manner.
- Acted as a liaison between departments to facilitate communication between staff members.
- Coordinated with outside vendors to ensure timely delivery of services or products.
- Created spreadsheets to track data such as customer contacts or employee information.
- Updated and recorded customer or client information to maintain accounts.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
CAFÉ MANAGER
LITTLE GALLERY CAFÉ AND GALLERIA INTERIORS
Warwick, Australia
03.2018 - 07.2022
- New store set up.
- Implemented opening and closing procedures, implementing training and cleaning schedules.
- Ordering stock. Receive and store stock.
- Baking.
- Daily banking. Process financial transactions.
- Implement and monitor work health and safety practice. Enhance customer service experience and building rapport.
- Barista - Working on 3 header machines.
- Catering and functions set up – e.g., High Tea and repeat reservations.
- Use of hygienic practices in hospitality service. Use of hygiene practices for food safety. Participate in safe work practices. Cleaning premises and equipment.
- Deputy - Rostering, Shift Management.
- POS – Kounta/Lightspeed, Hey You.
- Food Safety Certificate & Food Supervisor Certificate.
- RSA Certificate, RSG Certificate.
- Canva knowledge for marketing.
- Responsibility for all management/administration, rostering, hiring, training, mentoring staff, POS updates with new menu items, stocktakes, promotional functions for the business as well as maintaining a presence on the floor, monitoring customer satisfaction, building customer rapport, monitoring staff with reviews, receiving and dispatch of food supplies, meet with suppliers and owner.
- Managed daily operations of café and gallery space.
- Coordinated staff schedules to ensure adequate coverage.
- Oversaw inventory management and supply ordering processes.
- Developed customer service training programs for staff.
- Implemented marketing strategies to promote café events.
- Maintained cleanliness and organization of café environment.
- Facilitated communication between artists and customers for exhibitions.
- Ensured compliance with health and safety regulations in the café.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Recruited, trained, managed and evaluated cafe staff performance.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Maintained an accurate cash register system at all times during business hours.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Developed and implemented customer service policies and procedures for cafe staff.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
- Resolved conflicts between team members in a professional manner.
- Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
- Kept abreast of industry trends by attending relevant seminars or conferences when possible.
- Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining and serving areas for cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
FRONT DESK RECEPTIONIST / ADMINISTRATIVE SUPPORT
SOUTHERN DOWNS REALTY
Warwick, Australia
01.2018 - 01.2019
- Use of Console.
- Screening incoming calls and directing them to respective person.
- Banking and mail run.
- Daily Reconciliation to match bank statement.
- Owner disbursements. Residential Tenancy applications. Bond Lodgements. Center pays reconciliation. Key audits. Rent arrears. Form 9 Entry Forms.
- Greeted visitors and clients, providing a welcoming atmosphere.
- Managed incoming calls, directing them to appropriate departments.
- Scheduled appointments and maintained the calendar for real estate agents.
- Processed mail and packages, ensuring timely delivery to staff.
- Maintained office supplies inventory, ordering when necessary.
- Assisted clients with inquiries about properties and services offered.
- Coordinated office events and meetings, ensuring proper arrangements were made.
- Implemented filing systems for documents, improving organization efficiency.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Handled sensitive information in a confidential manner.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Collated, bound and stored computer-generated reports.
SUPERVISOR
GIPS RESTAURANT
Toowoomba, Australia
09.2016 - 09.2018
- Opening and closing procedures.
- Wine and food appreciation.
- Function set up and pack down for weddings, charity events, fundraisers, everyday functions of restaurant for lunch and dinner service.
- Barista.
- Responsible service of alcohol.
- Balancing register at end of day.
- Petty cash balancing.
PROPERTY MANAGER, LEASING TEAM, STORAGE SHED CO-ORDINATOR, KEY CO-ORDINATOR, SALES & PROPERTY MANAGEMENT RECEPTIONIST
RE/MAX SUCCESS
Toowoomba, Australia
01.2009 - 01.2018
- Use of Console.
- Use of RealWorks for sales contracts and RP Data.
- Use of Manage Point for electronic filing.
- Key responsibility for managing a portfolio of 200 investment properties (per property manager).
- Achieved significant success in maintaining properties under consistent tenancy.
- Achieved an excellent rapport with owners, tenants, and management along with highly positive feedback for keeping them informed and for diligent care of their property.
- Maintain a duty of care for the interests of tenants and efficiently action their requests for maintenance / repairs by utilising the Maintenance Manger Application.
- Conduct property inspections with prospective tenants within a 15-minute period and highlight the property’s best features to secure a new tenant.
- Perform efficient exit / entry inspections and reports within set period with usage of the ADL Application.
- Signing of the General Tenancy Agreement with approved tenants.
- Database background checks using TICA, Barclays and the National Tenancy Data Base (NTD).
- Processing applications within a 24 - 48 hour turn around. Inspect new properties on behalf of owners, provide market rental appraisals on achievable rent, and prepare property, photography and listings for internet advertising using RE/NET. Return client and tenant phone calls / emails on the same day. Electronic diary - Inspect Real Estate (IRE) to register tenants for inspections and for use of prospecting potential tenants and reporting to owner regarding inspections.
- Managed daily operations of multiple residential properties effectively.
- Coordinated tenant relations and resolved maintenance issues promptly.
- Oversaw leasing processes and ensured compliance with regulations.
- Implemented marketing strategies to attract prospective tenants successfully.
- Conducted regular property inspections to maintain quality standards.
- Collaborated with vendors for property maintenance and repairs efficiently.
- Prepared rental agreements and documentation accurately for tenants.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Completed lease applications and verifications, notifying prospects of results.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed scheduling for property showings and client meetings.
- Assisted in preparing marketing materials for listings.
- Organized and maintained client databases using CRM software.
- Supported agents during open houses and real estate events.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
MANAGER
THE COFFEE CLUB
Toowoomba and Redcliffe, Australia
01.2002 - 01.2009
- Managed the Redcliffe Coffee Club from 2002 – 2004.
- Managed the Grand Central Coffee Club from 2004 – 2008.
- Managed the Margaret Street Coffee Club from 2008 – 2009.
- Key responsibility for all management / administration, rostering, hiring, training, banking, meetings with franchisee, POS updates with new menu items, stocktakes, promotional functions for the business as well as maintaining a presence on the floor, monitoring customer satisfaction, building customer rapport, monitoring staff with reviews, receiving and dispatch of food supplies, meetings with suppliers.
- Dramatically increased turnover at the Grand Central Coffee Club by several initiatives including: Improved merchandising and marketing to focus attention on the products - received grades of 99% along with consistently positive feedback from head office and patrons.
- Improved staff training in quality customer service, product knowledge, procedures and mottos, and upselling at the counter and on the floor.
- Built customer rapport to achieve 50% increase in repeat business.
- Enhanced presentation, cleanliness, and tidiness of the business.
- Organised a more upmarket level of service at the Margaret Street Coffee Club.
- Performed a broad array of store operations including open and closing procedures.
- Liaised with higher management, franchise consultants, head office staff, tradespersons, and suppliers.
- Maintained store rostering of between 15 and 20 staff to budget and wage percentage.
- Carried out administration including banking, change float and pickup, petty cash, balancing registers, and filing of staff files and invoices.
- Entered weekly sales figures for both Grand Central and Margaret Street Coffee Clubs onto spreadsheet and emailed to head office.
- Performed store ordering and 6 monthly stocktakes as well as regular mini stocktakes for ordering purposes.
- Cash register, POS equipment / Eftpos and performed role of Barista – working on 3 header machines.
MANAGER
CRAZY CLARK’S
Woodridge West, Australia
01.2002 - 01.2003
- Full responsibility for the day-to-day management of the business.
- Set and achieved high customer service standards.
- Co-ordinated merchandising to maximise sales.
- Carried out administration, banking, and balancing of 4 registers.
- Performed various store operations including open and closing procedures.
- Liaised with higher management, Area Co-ordinators, head office personnel and customers.
- Conducted major annual stocktakes in conjunction with Area Co-ordinators.
- Organised presentation and cleanliness of store.
- Used POS equipment.
MANAGER
WAYNE’S WORLD DISCOUNT VARIETY STORE
Kruger, Australia
01.2001 - 01.2002
- Set up a brand-new store, recruited and trained staff and identified and ordered in all stock requirements.
- Achieved strong sales results by a customer service focus and maximising the store’s natural advantage of location near school and shopping centre.
- Developed and implemented first time administrative procedures.
- Maintained a log of sales and banking figures for head office.
- Performed broadly similar management and administration functions as above with Crazy Clarks.
MANAGER
LE CROISSANT CONNECTION BAKERY CAFE
Mt Gravatt, Brisbane, Australia
01.1994 - 01.2000
- Full responsibility for day-to-day management of Le Croissant Connection at Mt Gravatt and RJ’s Sandwich Works at Mt Gravatt, Carindale, and Indooroopilly (receiving promotions from one store to the next based on robust performance).
- Expanded the customer base on Le Croissant Connection’s catering side.
- Organised new store setup of RJ’s Sandwich Works at Indooroopilly and Carindale and Mt Gravatt - from staff recruitment and training to all stock ordering - and achieved success on all stores.
- Delivered training to inexperienced staff and management at Indooroopilly and Carindale stores in administration, customer service, ordering and general duties.
- Carried out administration including banking, filing, responding to enquiries, invoicing, and end of month statements.
FRAGRANCE PROMOTER
ADD ON PROMOTIONS
Brisbane / Sunshine Coast, Australia
01.1993 - 01.1994
- Demonstrated and promoted fragrance lines including Givenchy, L'Oreal, Revlon and Clarins at various stores in Brisbane and the Sunshine Coast.
ADMINISTRATION ASSISTANT
WARWICK SKILLSHARE
Warwick, Australia
01.1992 - 01.1993
- Performed front counter and telephone reception - acted as the first point of contact for clients and the public and provided a range of administrative support.
- Typed correspondence for the attention of various businesses for potential employment opportunities.
- Collated information for Teacher’s lessons and courses.
- Registering new students. Performed a range of general office duties.
Education
Licenced Real Estate Salesperson -
REIQ
Barista Training -
William Angliss Institute of TAFE
Chemical Safety and Handling -
Cleantech
Workplace Health and Safety -
Skin Analysis and Product Promoter -
Clarins
Skills
- Warehouse
- ACR program
- Invoicing
- Run schedules
- Stock retrieval
- Credit returns
- Merchandising
- Customer service
- Emailing and telephoning customer enquiries
References
- Wendy Wippell
- 0400 120 412
- Brendan Homan
- 0419 188 176
- Chan De Silva
- 0438 900 376
- Emmy Bandesha
- 0481 360 002
Qualifications Training
- Fully vaccinated – Covid19
- St John Ambulance Australia – Introduction to First Aid Online Course 2021
- St John Ambulance Australia – Caring for Kids Online Course 2021
- St John Ambulance Australia – Workplace Infection Control Online Course 2021
- St John Ambulance Australia – Sharps and Splash Injury Management Course 2021
- St John Ambulance Australia – Defibrillation Awareness Online Course 2021
- Infection Control Training - Covid 2019
- Licenced Real Estate Salesperson, REIQ, 2009
- Chemical Safety and Handling, Cleantech, 2006
- 2005 Barista Training, William Angliss Institute of TAFE, 2005
- Skin Analysis and Product Promoter, Clarins, 1994
- Workplace Health and Safety, 1990
Timeline
ADMINISTRATION RECEPTIONIST
Toowoomba Wholesale Distributors (TWD)
11.2023 - Current
CAFÉ MANAGER
LITTLE GALLERY CAFÉ AND GALLERIA INTERIORS
03.2018 - 07.2022
FRONT DESK RECEPTIONIST / ADMINISTRATIVE SUPPORT
SOUTHERN DOWNS REALTY
01.2018 - 01.2019
SUPERVISOR
GIPS RESTAURANT
09.2016 - 09.2018
PROPERTY MANAGER, LEASING TEAM, STORAGE SHED CO-ORDINATOR, KEY CO-ORDINATOR, SALES & PROPERTY MANAGEMENT RECEPTIONIST
RE/MAX SUCCESS
01.2009 - 01.2018
MANAGER
THE COFFEE CLUB
01.2002 - 01.2009
MANAGER
CRAZY CLARK’S
01.2002 - 01.2003
MANAGER
WAYNE’S WORLD DISCOUNT VARIETY STORE
01.2001 - 01.2002
MANAGER
LE CROISSANT CONNECTION BAKERY CAFE
01.1994 - 01.2000
FRAGRANCE PROMOTER
ADD ON PROMOTIONS
01.1993 - 01.1994
ADMINISTRATION ASSISTANT
WARWICK SKILLSHARE
01.1992 - 01.1993
Licenced Real Estate Salesperson -
REIQ
Barista Training -
William Angliss Institute of TAFE
Chemical Safety and Handling -
Cleantech
Workplace Health and Safety -
Skin Analysis and Product Promoter -
Clarins