MARIA XIMENES
Summary
Experienced professional with a global outlook, returning to work in Australia after some time working in South Korea. Eager to shift into the dynamic world of marketing and communications after previous media experience. Skilled in building and managing stakeholder relationships, highly organised and very attentive to details, an enthusiastic team player with a passion for achieving high quality results. Ready to bring a positive can do attitude, always eager to learn, and utilise cross-cultural insight to drive impactful marketing strategies.
Overview
9
9
years of professional experience
Work History
Receptionist
Settlement Services International
04.2023 - Current
- Coordinate and manage appointments for participants, ensuring that their appointments with case managers or other professionals are scheduled efficiently.
- Handle incoming phone calls and emails, providing accurate information, directing inquiries to appropriate staff members, and ensuring prompt responses.
- Collaborate with case managers and other support staff to ensure smooth flow of participants' visits, appointments, and service coordination.
- Handle sensitive information with discretion, following privacy regulations and ensuring participants' confidentiality is maintained.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Demonstrate understanding of various cultures and adjust communication approaches to accommodate diverse backgrounds and preferences of customers.
- Implemented organized systems within office to enhance staff productivity.
Kindergarten English Teacher
JLee Preparatory
03.2021 - 03.2023
- Developed innovative lesson plans to engage students in English language learning.
- Led interesting and diverse group activities to engage students in course material.
- Teamed with other professionals to enhance student learning experiences.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
Partnerships Executive
Foxtel Media
07.2019 - 10.2020
- Monitored performance of partnership initiatives, gather relevant data, and create comprehensive performance reports. Use these insights to optimise and refine future partnership strategies.
- Work closely with internal teams to coordinate execution of joint campaigns, ensuring that all elements are delivered on time and align with agreed-upon strategy.
- Collaborate with partners to create effective marketing and advertising strategies that leverage strengths of both parties. This might involve joint promotions, co-branded campaigns, and cross-promotions.
- Maintain strong relationships with existing partners, understanding their needs and objectives. Regularly communicate updates, opportunities, and performance reports.
- Research potential partners, including advertisers, content creators, production studios, and other relevant stakeholders. Initiate and establish partnerships that align with agency's goals and strategies.
- Address any challenges that arise in partnerships, whether they involve contractual issues, creative differences, or performance concerns. Find solutions that maintain integrity of partnership.
- Act as bridge for communication between partners and internal teams, conveying partner feedback and incorporating it into strategies and campaigns.
Customer Service Representative
Commonwealth Bank of Australia
01.2015 - 08.2019
- Handle incoming customer calls, addressing inquiries, providing information, and assisting with wide range of banking-related matters, including account inquiries, transactions, product information, and issue resolution.
- Effectively identify and resolve customer issues, concerns, and complaints. Provide accurate and timely solutions while maintaining positive customer experience.
- Develop deep understanding of bank's products and services to provide accurate information and guide customers in choosing right solutions based on their needs.
- Accurately document customer interactions, issues, and resolutions in bank's customer relationship management (CRM) system.
- Collaborate with colleagues, supervisors, and other teams within bank to share knowledge and collectively enhance customer experience.
- Display cultural sensitivity and adapt communication styles to cater to diverse customer backgrounds and preferences.
PR Intern
Keune Australia
03.2018 - 06.2018
- Assist in managing social media campaign.
- Social media community work.
- Taking photos/flat lay images of products.
- Assist in re-writing copy of product descriptions.
- Writing editorial pitches for new products.
- Pitching ideas for business newsletter.
- Managing client database.
PR Intern
Park Avenue PR
02.2015 - 07.2015
- Showroom management
- Generating editorial placements
- Media monitoring and scanned pressed
- Inventory management
- Adhering to proper courier and mail procedures
- Working at MBFW and The Annual Shine and Dine
Education
Bachelor of Communication - Public Relations
Western Sydney University
Higher School Certificate -
Freeman Catholic College
Skills
- Proficient skills in Microsoft Office, including Word, PowerPoint and Excel
- Experience in working with Google Workspace, including Drive, Docs and Sheets
- Extensive skills in managing social media platforms
- Excellent customer service
- Effective communication and interpersonal skills
- Super organised and great time management skills
- Strong written skills
- Precise attention to detail
- Administration and reporting
- Adaptable and flexible to different working environments
Timeline
Receptionist
Settlement Services International
04.2023 - Current
Kindergarten English Teacher
JLee Preparatory
03.2021 - 03.2023
Partnerships Executive
Foxtel Media
07.2019 - 10.2020
PR Intern
Keune Australia
03.2018 - 06.2018
PR Intern
Park Avenue PR
02.2015 - 07.2015
Customer Service Representative
Commonwealth Bank of Australia
01.2015 - 08.2019
Bachelor of Communication - Public Relations
Western Sydney University
Higher School Certificate -
Freeman Catholic College
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