Summary
Overview
Work History
Education
Skills
Licenses
Timeline
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Maria A Castano Ramirez

Sans Souci,NSW

Summary

A full-time business student at the University of Sydney looking for work. A hardworking team player, who is passionate about learning new things and improving skills. Possess strong customer service and am good at following orders but also have the initiative to identify and get things done as needed.

Overview

3
3
years of professional experience

Work History

Hostess

Fiamma Wood Fired Pizza
01.2023 - 05.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Used cash registers and credit card machines to cash out customers.
  • Organized, stocked, and cleaned restaurant's front lobby during shifts to maintain welcoming appearance.
  • Delivered pick-up and curbside orders to guests.

Lifeguard

Pleasure Pools & Spas
07.2021 - 05.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in timely, efficient manner
  • Performed regular maintenance of pool equipment and life-saving equipment to keep them in good working order
  • Inspected pools and pools areas for adherence to safety protocols
  • Recorded daily activity logs and incident reports for tracking purposes

Cashier and Retail Associate

Home Goods
06.2021 - 06.2022
  • Customer Service
  • High-level numeracy and communication skills
  • Dispute resolution and complaint handling
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Balanced and organized cash register by handling cash and counting change
  • Developed professional relationships with customers to increase loyalty, retention, and rapport

Customer Service Assistant

Pegasus Dental Center
02.2020 - 07.2020
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about services and appointment making.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelor of Commerce - MANAGEMENT/ ENTREPRENEURSHIP

Kean University
Union, NJ, US

Bachelor of Commerce - MANAGEMENT/ ENTREPRENEURSHIP

The University of Sydney
Sydney, NSW

Skills

  • Verbal and Written Communication
  • Goal-Driven
  • Adaptable and Flexible
  • Reliable
  • Punctual
  • Responsible
  • Self-starter
  • Attention to detail
  • Fluent in Spanish both Verbal and Written Communication

Licenses

  • Work Health & Safety General Construction Induction (White Card)
  • Work Health & Safety traffic control work ( Blue & Yellow Card)
  • NSW Drivers License

Timeline

Hostess

Fiamma Wood Fired Pizza
01.2023 - 05.2023

Lifeguard

Pleasure Pools & Spas
07.2021 - 05.2023

Cashier and Retail Associate

Home Goods
06.2021 - 06.2022

Customer Service Assistant

Pegasus Dental Center
02.2020 - 07.2020

Bachelor of Commerce - MANAGEMENT/ ENTREPRENEURSHIP

Kean University

Bachelor of Commerce - MANAGEMENT/ ENTREPRENEURSHIP

The University of Sydney

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Maria A Castano Ramirez