Maria Alejandra Bohorquez Blanco
Gladesville,NSW
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic, responsible, cheerful, work-ethic person at promoting positive team environment.
Overview
16
16
years of professional experience
Work History
Supervisor
Royal North Shore Hospital
05.2022 - Current
- Excellent customer service provides with every health staff and patients at all RNSH wards
- Active communication among health staff, NUM’s, Bed Managers, Managers, Colleagues, Help Desk, SSO’s and Cleaner
- Supervise operational tasks must be done efficiently on a day-to-day, prioritize jobs, allocating resources, delegating duties
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans for the wards
- Use the computer programs, emails, applications to constantly communicate and report
- Support PSS department with the compliance requirements like online training, vaccination, manage leave balance.
- Cultivated positive and strong relationships with stakeholders, the staff, and managers to deliver timely our services and patient care.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Coordinator COVID-19 Wards and Emergency Department
Royal North Shore Hospital
09.2021 - 12.2021
- Excellent customer service in Emergency Department (ED) and COVID wards with all health staff and Covid patients
- Coordination of tasks between health staff and Managers requests
- Coordination of the day-to-day operational tasks as a team
- Lead staff throughout a shift and manage the breaks among all of us
- Transfer Covid patients to other wards/departments using the PPE effectively
- Assist patients with basic hygiene activities
- Keep hospital supplies properly stocked, clean and organised
- Restock of medical supplies in the departments, trolleys, rooms, etc
- Support Cleaners and SSO’s to complete their tasks according to the Infection Control Standards by the hospital
- Follow all the medical requests that needed to be done according to the Covid protocols
- Active communication among clinical staff, help desk, managers, supervisors, SSO’s and Cleaner.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Covered shift shortages for PM shift to keep operational needs schedule on time.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Led production meetings to provide reports to management.
Service Support Officer (SSO)
Royal North Shore Hospital
05.2020 - 09.2021
- Excellent patient service
- Transfer patients to other wards/departments
- Assist patients with basic hygiene activities
- Keep hospital supplies properly stocked and organised
- Restock of medical supplies in the departments, trolleys, rooms, etc
- Work closely with other healthcare professionals such as nurses, radiographers, and ward clerks in order to provide patients with exceptional care
- Dispose of waste and hazardous materials
- Comply with all hospital rules, regulations, and procedures.
Rideshare Driver
Uber
11.2019 - 05.2020
- Excellent customer service
- Excellent driving and communication skills
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Increasing rider’s satisfaction ratings with a female driver.
- Followed company guidelines and policies when interacting with passengers.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Assistant
The Grounds of Alexandria and The Rocks Markets
07.2017 - 11.2019
- Sales Assistant
- Customer service in a busy environment
- Teamwork, cash handling, and general duties
- Knowledge of handling food hygiene and General cleaning duties.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted manager in all aspects of business operations.
Nanny
Kinder garden
06.2017 - 01.2019
- In charge of drop off and pick up from daycare and school
- Educational activities such as helping with homework, simple painting, handicraft, drawing and music
- Instruct children in health and personal habits such as eating, resting, personal care and toilet habits
- Following schedules, taking and accompanying them to extra-curricular activities such as swimming lessons, martial arts, ballet dancing lessons, music lessons, tennis, etc
- For children with special needs, constant supervision and assisting with them to any required therapies such as speech therapy and intervention programs.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
Customer Service and Children Care
Supresencia Kids Events
07.2012 - 11.2016
- Food making and dessert making
- Development of activities
- Dish handling
- Drinks preparation
- Customer service for children parties and family gatherings
- Organize and participate in recreational activities
- Assisting in preparing and serving meals for children and adults.
Customer Service, Receptionist, Housekeeping
Holyday Inn
06.2008 - 11.2008
- Housekeeping and laundry role
- Prepared and served meals
- Occasional reception of guests to the hotel
- Attending to details and suggestions
- Guest experience executive
- Waitress and customer service at event gatherings
- High level of personal cleanliness and hygiene.
Education
Diploma of Social Media Marketing -
Australian Pacific College
Diploma of Marketing and Communication -
Australian Pacific College
Diploma Human Resources Management -
Australian Pacific College
BSc in Finances and Business -
University Sergio Arboleda
05.2016
Skills
- Ability to work in busy environment
- Mature and honest attitude
- Outstanding knowledge about Health and Safety Practices, NSW Health Cleaning standards, Infectious Control, Hygiene Procedures, Personal Protective Equipment (PPE), Covid guidance, CORE Values and Leadership
- Flexible with times
- Punctual and time management
- The ability to follow instructions and attention to details
- Basic computer skills
- Bilingual on English and Spanish
- Expectation setting
- Strategic and Project Planning
- Priority management
- Process Monitoring and Improvement
Hobbies and Interests
- Patient / Customer service and Provision of quality service
- Development of patient resources
- Supervise and evaluate work activities of hospital personnel
- Establish work schedules
- Training of new personnel
- Diversity and Generational Differences in the Workplace
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Personal Information
Nationality: Colombian
Australian Citizen
Work phone: 0447285464
Work email: maria.bohorquezblanco@health.nsw.gov.au
References
- Gonzalo Hamdan: Gonzalo.Hamdan@health.nsw.gov.au
+61484123236
- Carlos Martinez: Carlos.martinezavila@health.nsw.gov.au
+61417751660
- Patrick Guier: Patrick.Guier@health.nsw.gov.au
+61421719255
Timeline
Supervisor
Royal North Shore Hospital
05.2022 - Current
Team Coordinator COVID-19 Wards and Emergency Department
Royal North Shore Hospital
09.2021 - 12.2021
Service Support Officer (SSO)
Royal North Shore Hospital
05.2020 - 09.2021
Rideshare Driver
Uber
11.2019 - 05.2020
Assistant
The Grounds of Alexandria and The Rocks Markets
07.2017 - 11.2019
Nanny
Kinder garden
06.2017 - 01.2019
Customer Service and Children Care
Supresencia Kids Events
07.2012 - 11.2016
Customer Service, Receptionist, Housekeeping
Holyday Inn
06.2008 - 11.2008
Diploma of Social Media Marketing -
Australian Pacific College
Diploma of Marketing and Communication -
Australian Pacific College
Diploma Human Resources Management -
Australian Pacific College
BSc in Finances and Business -
University Sergio Arboleda
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